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TROUBLESHOOTING
ENGLISH
TROUBLESHOOTING
Before Calling for Service
Operation of the appliance can lead to errors and malfunctions. The following tables contain possible
causes and notes for resolving an error or malfunction. You can remedy most of the problems by yourself,
consequently saving time and money, as you may not need to call LG Electronics service centre. The
following table should assist you with troubleshooting.
Odour
Suction Power/Warm Air
Symptoms
Possible Cause & Solution
A strange odour is
coming from the
vacuum cleaner.
The smell is noticed within 3 months of its initial use.
• The cleaner may emit a smell of rubber for about 3 months after its initial
use. This is normal.
The dust bin is full of dust.
• The dust in the bin may cause some odour. Empty the bin and clean it.
Foreign substances are on the filter.
• The filter may emit an odour if it has not been cleaned for a long time.
Clean the pre-filter or exhaust filter regularly.
The pre-filter or exhaust filter was assembled while damp or wet.
• Wash the pre-filter or exhaust filter with running water. To avoid odour,
allow the pre-filter or exhaust filter to dry completely in a well-ventilated
area out of direct sunlight for at least 24 hours before reassembling.
Symptoms
Possible Cause & Solution
Suction power is too
weak.
The dust bin is full of dust.
• Empty the dust bin.
Filters are clogged.
• Clean the pre-filter and the exhaust filter. If the suction power is still weak
after cleaning the filters, replace the filters.
Inlet is clogged.
• Remove any foreign objects from inside the product body or the extension
pipe.
Foreign objects are stuck to the rotating brush, or in inlet port.
• Remove any foreign objects (thread, hair, etc.) from the rotating brush or
the inlet port.
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