LG VH9200DSW, Owner'S Manual

16

Troubleshooting Guide

If there is an abnormality in the product, check the following items first before requesting for a 

service center or calling the store.

A service cost will be charged if the appliance does not have any malfunctions.

Following simple actions in the user manual may solve the problem.

CHECK

PLEASE PERFORM THE FOLLOWING ACTIONS

Weak or no suction and 

vibration noise.

•  Check if inlet or dust bin is blocked by any foreign objects or 

debris that weaken the suction.

•  Separate dust bin from the main body, and check if the filters are 

dirty.

Cleaner is not working at 

all?

•  Check the switch is turned on.

•  Check if battery level is low. 

•  Check if the operation procedure is correct according to the 

instructions within this manual.

Why does it suddenly 

stop?

•  This product has an inlet motor overheat prevention device, and it 

may stop temporarily when the following cases occur.

–  If it is used when dust and debris in the dust bin is full and filters 

are clogged.

– If it is used with the inlet blocked

– If the product is excessively used for a long time

•  When power switch is accidently touched.

Loud whirring noise 

coming from the cleaner?

•  It is the sound of the motor’s high speed rotating brush and the 

punching action at the tip of the nozzle. This is normal.

•  If dust bin is not completely assembled, noise may occur. 

Assemble dust bin correctly and completely.

Odor comes out of the 

cleaner?

•  It might be that there is some odor coming out of cleaner after 

purchasing this unit for 3 months. It is normal if the unit is 

operated.

•  Odors can also be caused by old dust in the dust bin and filters 

that has not been cleaned for some time. Empty, clean and wash 

the dust bin and filters thoroughly before reusing the appliance.

Hot air comes out, and 

main body is hot?

•  The air coming out of the outlet holes is a little hot because it is 

coming out after cooling the motor. This is normal.

UV Sterilization station 

does not work.

•  Check if the power cord of Sterilization station is connected into 

the power socket.

•  Check if the main body is placed correctly on the station.

Cleaners can not be  

charged.

•  Check the switch is turned on.

It only vibrates, and there 

is no suction.

•  Because of the suction motor overheat prevention device, this 

may occur when 1) dust bin is full, 2) filter or inlet is blocked, or 3) 

it is used for a long time. Allow the unit to rest and cool for at least 

40 minutes before attempting to operate again.

– Before using it again, clean the filter and dust bin.

– If the inlet is blocked, please remove the foreign object.

Mains cord is defective

•  The defective plug should be replaced by a qualification 

electrician.