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Troubleshooting
Before calling for service, check the problem against the list bellows.
Symptom
Error Message
Check up
• Is the water tap shut off?
• Is the water supply cut off ?
• Is the tap or water supply hose frozen ?
• Is the water pressure low or is the filter of the inlet valve
clogged with impurities?
• Is the Hot hose connected to cold?
• Is the Cold hose connected to hot?
Water Supply
Failure
Drainage Failure
Spin Failure
Door(Lid) Open
Door(Lid) Close
Foreign objects
Tub Clean Alarm
• Is the drain hose positioned correctly?
• Is the drain hose bent or placed too high?
• Is the internal part of the hose or drain pump
(only pump model) clogged with impurities?
• Check if electric power has gone off.
• Is the laundry evenly balanced?
• Is the washing machine placed on a flat surface?
• Is the lid closed?
• Is the lid closed?
• Make sure that the lid is closed properly and press the
START/PAUSE button.
The washer will not operate unless the lid is locked.
• Make sure that nothing is caught under the lid, including shipping
material or clothing.
• Are there foreign objects, Such as coins, pins, etc., caught between
the wash plate and the inner basket ?
• Turn off the washer and then press the Power button.
Press the spin speed button without selecting a cycle to drain and
spin the load.
When the spin is complete, remove the clothes and then find and
remove any objects caught in the wash plate.
• Please call your nearest LG Electronics service center for help.
• Please empty the tub, insert bleach into the detergent dispenser and
select the Tub Clean cycle.
• If you want to skip the Tub Clean, press option buttons to select
desired cycle. In this case, you would see the message again after
few washing times. Once performed Tub Clean cycle, will
disappear until next point of time to clean the tub.
