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TROUBLESHOOTING
Before Calling for Service
The washer is equipped with an automatic error-monitoring system to detect and diagnose problems at an early
stage. If the washer does not function properly or does not function at all, check the following before you call for
service.
Noises You Might Hear
Noise
Possible Cause
Solutions
Spraying or Hissing
Water spraying or circulating
during the cycle.
•
Normal Operation
Humming or Gurgling
Drain pump is pumping water from
the washer at times during a cycle.
•
Normal Operation
Water sloshing
A liquid in the balance ring around
the wash basket helps the basket
spin smoothly.
•
Normal Operation
Water being added after
the washer has already
begun to operate
The washer adapts to the load size
and type to add more water to the
cycle as needed.
•
Normal Operation
The wash load may be
unbalanced. If the washer senses
that the load is unbalanced, it will
stop and refill to redistribute the
load.
The washer may be diluting
laundry additives to add to the
wash load.
Rattling and clanking
noise
Foreign objects, such as keys,
coins, or safety pins may be in
drum or pump.
•
Stop washer, check drum and drain filter
for foreign objects. If noise continues after
washer is restarted, call for service.
Thumping sound
Heavy wash loads may produce a
thumping sound.
•
This is normal. If sound continues, washer is
probably out of balance. Stop and redistribute
wash load.
Wash load may be out of balance.
•
Pause the cycle and redistribute the load.
Vibrating noise
Packaging materials were not
removed.
•
See the Unpacking and Removing Shipping
Bolts information in the Installation section.
Wash load may be unevenly
distributed in the drum.
•
Pause the cycle and redistribute the load.
Not all leveling feet are resting
firmly and evenly on the floor.
•
See Leveling the Washer in the Installation
section.
Floor not rigid enough.
•
Make sure that the floor is solid and does
not flex. See the Flooring in the Installation
section.
Squeaking noise
Packaging materials were not
removed.
•
See the Unpacking and Removing Shipping
Bolts information in the Installation section.
Banging noise when
washer is filling with
water (Water Hammer)
Plumbing in the home moves or
flexes when the water valves in
the washer shut off.
•
Water hammer is not caused by a defect in
the washer. Install water hammer arrestors
(purchased separately at hardware or home
improvement store) between the fill hose and
the washer for best results.
Household water supply pressure
is very high.
•
Adjust household water supply regulator to a
lower pressure or contact a plumber.
