LG WM3998HBA, Owner'S Manual

Page 1: ...L WASHING MACHINE Please read this owner s manual thoroughly before operating and keep it handy for reference at all times Operating Instructions are available on the LG website at https us smartthinq com images pdfmanual FL_27_Victor2_WM3998HBA_EN pdf WM3998HBA MFL70701208 Rev 01_022820 www lg com ...

Page 2: ...Power Supply 15 Testing the Washer 16 OPERATION 16 Using the Washer 17 Loading the Washer 17 Control Lock 17 Additional Operation Information TABLE OF CONTENTS 18 SMART FUNCTIONS 18 LG ThinQ Application 21 Smart Diagnosis Function 22 MAINTENANCE 22 Regular Cleaning 24 Cleaning the Door Seal 24 Cleaning the Water Inlet Filters 25 Cleaning the Drain Pump Filter 26 Care in Cold Climates 27 TROUBLESHO...

Page 3: ...or injury to persons when using this product follow basic precautions including the following INSTALLATION Adhere to all industry recommended safety procedures including the use of long sleeved gloves and safety glasses Never attempt to operate this appliance if it is damaged malfunctioning partially disassembled or has missing or broken parts including a damaged cord or plug Before use the applia...

Page 4: ...nplug it immediately and contact an LG Electronics customer information center Under certain conditions hydrogen gas may be produced in a hot water system that has not been used for two weeks or more HYDROGEN GAS IS EXPLOSIVE If the hot water system has not been used for such a period before using the appliance turn on all hot water faucets and let the water flow from each for several minutes This...

Page 5: ...oor of the appliance Do not allow water bleach or other liquids to sit in the drum for extended periods Doing so can corrode the drum or cause mildew or odors MAINTENANCE Do not repair or replace any part of the appliance All repairs and servicing must be performed by qualified service personnel unless specifically recommended in this owner s manual Use only authorized factory parts Disconnect thi...

Page 6: ... recommended by the manufacturer Do not combine laundry products for use in one load unless specified on the label Do not touch draining water which may be hot If the drain hose and the water supply hose are frozen in winter defrost them before using the appliance Do not store or spill liquid detergents cleaners or bleaches chlorine bleach oxygen bleach on the appliance Doing so may result in corr...

Page 7: ... hose Required Accessories Hot cold water hoses sold separately Optional Accessories Pedestal or Pedestal washer sold separately Stacking Kit sold separately NOTE The images in this guide may be different from the actual components and accessories which are subject to change by the manufacturer without prior notice for product improvement purposes For your safety and for extended product life use ...

Page 8: ...ing installation instructions first after purchasing this product or transporting it to another location TEST Choosing the proper location Unpacking and removing shipping bolts Connecting the water lines Connecting the drain line Leveling the washer Connecting to the power supply Testing the washer ...

Page 9: ... serious injury fire electric shock or death Properly ground the washer to conform with all governing codes and ordinances Failure to follow this warning can cause serious injury fire electric shock or death To reduce the risk of electric shock do not install the appliance in humid spaces Failure to follow this warning can cause serious injury fire electric shock or death To ensure proper airflow ...

Page 10: ...ng codes and regulations Use a time delay fuse or circuit breaker NOTE It is the personal responsibility and obligation of the product owner to have a proper outlet installed by qualified service personnel Flooring To minimize noise and vibration the washer must be installed on a solidly constructed floor Allowable slope under the entire washer is a maximum 1 inch 2 5 cm difference from side to si...

Page 11: ...nt or back Foam tub support Carton base 2 Remove the bolt assemblies Starting with the bottom two shipping bolts use the wrench included to fully loosen all four shipping bolts by turning them counterclockwise Remove the bolt assemblies by wiggling them slightly while pulling them out Retainer Shipping bolt 3 Install the hole caps Locate the four hole caps included in the accessory pack and instal...

Page 12: ...s of the hoses Cold water inlet Hot water inlet WARNING Do not overtighten the hoses or cross thread the hose fittings Overtightening or cross threading can damage the valves or couplings resulting in leaking and property damage Do not reuse old hoses Use only new hoses when installing the washer Old hoses could leak or burst causing flooding and property damage Contact an LG Customer Information ...

Page 13: ...ce or clothing damage Option 1 Standpipe 1 Clip the end of the hose into the elbow bracket Connect the elbow bracket within 4 inches 10 cm of the end of the drain hose If the drain hose is extended more than 4 inches 10 cm beyond the end of the elbow bracket mold or microorganisms could spread to the inside of the washer No more than 4 inches 10 cm Elbow bracket 2 Insert the end of the drain hose ...

Page 14: ...l 4 locknuts securely 4 Recheck the washer s levelness Push or rock the top edges of the washer gently to make sure the washer does not rock If the washer rocks repeat steps 2 3 CAUTION Using the washer without leveling it may cause excess vibration and noise leading to a machine malfunction Extend the leveling feet only to level the washer If you extend the leveling feet unnecessarily it may caus...

Page 15: ...alified electrician The appliance and outlet must be positioned so that the plug is easily accessible Do not use adapters or extension cords Doing so may result in serious injury fire electric shock or death For best performance plug the washer into its own individual outlet This helps prevent overloading house wiring circuits which could cause a fire hazard from overheated wires If necessary use ...

Page 16: ...ately 5 Adjust Settings Default settings for the selected cycle can now be changed if desired using the cycle modifier and option buttons Not all modifiers and options are available on all cycles A different chime will sound and the LED will not come on if the selection is not allowed 6 Begin Cycle Press the Start Pause button to begin the cycle The washer will agitate briefly without water to mea...

Page 17: ... to poor wash performance For best performance load clothes as shown 1 3 2 4 Load clothes loosely and do not overfill the drum Clothes need room to circulate in order to get clean Do not press down on items while stacking them in the drum Control Lock Use this option to disable the controls This feature can prevent children from changing cycles or operating the machine The feature does not lock th...

Page 18: ...ure keeps track of the washer s power consumption affected by selected washing cycles and options Smart Diagnosis This function provides useful information for diagnosing and solving issues with the appliance based on the pattern of use Settings Allows you to set various options on the appliance and in the application Push Alerts When the cycle is complete or the appliance has problems you will re...

Page 19: ...ed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does ...

Page 20: ...t of media shipping and handling upon email request to opensource lge com This offer is valid for a period of three years after our last shipment of this product This offer is valid to anyone in receipt of this information Smart Diagnosis Function This feature is only available on models with the c or d logo Use this feature to help you diagnose and solve problems with your appliance NOTE For reas...

Page 21: ... the tone transmission has finished The display will count down the time Once the count down is over and the tones have stopped the diagnosis will be displayed in the application NOTE For best results do not move the phone while the tones are being transmitted ...

Page 22: ...h a soft cloth Exterior Immediately wipe off any spills Wipe with a damp cloth Do not touch the surface or the display with sharp objects Care and Cleaning of the Interior Use a towel or soft cloth to wipe around the washer door opening and door glass Always remove items from the washer as soon as the cycle is complete Leaving damp items in the washer can cause wrinkling color transfer and odor Ru...

Page 23: ...orm on internal components of the washer Periodically clean the mineral buildup on the internal components to extend the lifespan of the washer Use of a water softener is recommended in areas with hard water Use a descaler to remove visible mineral buildup on the washer drum After descaling always run the Tub Clean cycle before washing clothing Mineral scale and other spots may be removed from the...

Page 24: ...le sediment in the water supply or other debris CAUTION The inlet screens protect the delicate parts of the inlet valve from being damaged by particles that could enter the valves with the water supply Operating the washer with these filters removed could cause a valve to stick open resulting in flooding and or property damage If you use the washer in an area with hard water the inlet filter may c...

Page 25: ...correctly assembled drain filter may cause leaks or malfunctioning of the washer 1 Turn off the machine and unplug it 2 Open the drain pump filter cover 3 Drain any remaining water Unclip the drain hose and remove the plug from the drain hose to drain the remaining water 4 Remove the pump filter Twist the pump filter counterclockwise to remove 5 Clean the pump filter and opening 6 Recap the plug o...

Page 26: ...drum interior with a soft cloth and close the door 9 Remove the inserts from the dispenser Drain any water in the compartments and let them dry 10 Store the washer in an upright position 11 To remove the antifreeze from the washer after storage run a complete Speed Wash cycle using detergent Do not add laundry to this cycle When the Water Line is Frozen 1 Turn off the faucets connected to the wate...

Page 27: ...dry while using a minimum amount of water and energy Because the water volume is low the small amount of detergent used is more concentrated in the water resulting in excellent cleaning performance Q When I press a button why does my washer beep and then nothing happens A The Control Lock feature is turned on To turn off Control Lock turn the washer on then press and hold the button that has Contr...

Page 28: ...noise continues after washer is restarted call for service Thumping sound Heavy wash loads may produce a thumping sound This is normal If sound continues washer is probably out of balance Stop and redistribute wash load Wash load may be out of balance Pause the cycle and redistribute the load Vibrating noise Packaging materials were not removed See the Unpacking and Removing Shipping Bolts informa...

Page 29: ... Make sure the load does not crest above the top edge of the drum Oversudsing of detergent Oversudsing may create leaks and may be caused by the type and amount of detergent used High Efficiency detergent is the only detergent recommended The normal amount of detergent to use is 1 4 to 1 2 of the maximum amount recommended by the detergent manufacturer Water leaks every load Hoses not installed co...

Page 30: ...penser compartments For all detergent types always make sure that the dispenser drawer is fully closed before the start of the cycle Too much detergent used Make sure that the suggested amount of detergent is used per the manufacturer s recommendations You may also dilute the detergent with water to the maximum fill line on the compartment to avoid clogging Use only HE High Efficiency detergent NO...

Page 31: ...elow freezing for an extended period of time allow it to warm up before pressing the Power button Otherwise the display will not come on Washer not filling properly Filter clogged Make sure the inlet filters on the fill valves are not clogged Refer to the filter cleaning instructions Inlet hoses may be kinked Check that inlet hoses are not kinked or clogged Energy efficiency This is an High Effici...

Page 32: ...r as soon as possible after the cycle is complete Clothes were not properly sorted Always wash dark colors separately from light colors and whites to prevent discoloration Never wash heavily soiled items with lightly soiled items Poor stain removal Proper options not selected Heavier soils and tougher stains may require extra cleaning power Select the Heavy feature to boost the cleaning power of t...

Page 33: ...orrectly Delete your home Wi Fi network and begin the registration process again Mobile data for your smartphone is turned on Turn off the Mobile data on your smartphone before registering the appliance The wireless network name SSID is set incorrectly The wireless network name SSID should be a combination of English letters and numbers Do not use special characters The router frequency is not 2 4...

Page 34: ...leaks can trip falsely and prevent the washer from filling The use of leaklimiting hoses is not recommended If the balance is not successful this error will be displayed The automatic attempt to rebalance the load was not successful The cycle has been paused to allow the load to be manually adjusted The load is too small Small loads may need additional items to be added to allow the washer to bala...

Page 35: ...art the cycle If the LE error code persists call for service If the washing machine detects too many suds it displays this error code and adds a Suds Reducing cycle This adds about 2 hours to the cycle time If too many suds are detected during spinning the washing machine stops to help prevent leaking Do not add more than the manufacturer s recommended amount of detergent To remove suds turn the w...

Page 36: ... INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT ANY IMPLIED WARRANTY IS REQUIRED BY LAW IT IS LIMITED IN DURATION TO THE EXPRESS WARRANTY PERIOD ABOVE NEITHER THE MANUFACTURER NOR ITS U S DISTRIBUTOR SHALL BE LIABLE FOR ANY INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY NATURE INCLUDING WITHOUT LIMITATION LOST RE...

Page 37: ... at http www lg com For assistance using this product or to schedule service contact LG Electronics at 1 800 243 0000 For further assistance write LG Electronics 201 James Record Road Huntsville Alabama 35813 PROCEDURE FOR RESOLVING DISPUTES ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING AR...

Page 38: ...tor fees for any arbitration initiated in accordance with the AAA Rules and this arbitration provision If you prevail in the arbitration LG will pay your attorneys fees and expenses as long as they are reasonable by considering factors including but not limited to the purchase amount and claim amount Notwithstanding the foregoing if applicable law allows for an award of reasonable attorneys fees a...

Page 39: ...in the use and care and installation guides or operating the unit in an unsuitable environment will not be covered under this warranty Replacement products and parts are warranted for the remaining portion of the original warranty period or ninety 90 days whichever is greater Replacement products and parts may be new or remanufactured Proof of original retail purchase specifying the Product model ...

Page 40: ...along with original retail sales receipt are required for warranty validation Increases in utility costs and additional utility expenses Replacement of light bulbs filters or any consumable parts Repairs when your Product is used in other than normal and usual household use including without limitation commercial use in offices or recreational facilities or contrary to the instructions outlined in...

Page 41: ... or you reside in a jurisdiction that prevents full application of this clause in the circumstances of the claims at issue in which case if you are a consumer this clause will only apply if you expressly agree to the arbitration To the extent permitted by applicable law any dispute between you and LG shall not be combined or consolidated with a dispute involving any other person s or entity s prod...

Page 42: ...orce and effect to the maximum extent permitted by applicable law Should LG fail to enforce strict performance of any provision of this Limited Warranty including these arbitration procedures it does not mean that LG intends to waive or has waived any provision or part of this Limited Warranty Opt Out You may opt out of this dispute resolution procedure If you opt out neither you nor LG can requir...

Page 43: ...r water inlet hoses are kinked Inlet filter Clean the inlet valve filter or reinstall the water inlet hoses Water is not supplied because too much detergent is used Dispenser Clean the detergent dispenser drawer Laundry is hot or warm after washing because the inlet hoses are installed in reverse Cold water inlet Hot water inlet Reinstall the inlet hoses Water is not supplied because the water tap...

Page 44: ...ct the power cord or change the electrical outlet Service trips to deliver pick up install the product or for instruction on product use The removal and reinstallation of the Product Level The warranty covers manufacturing defects only Service resulting from improper Installation is not covered If all screws are not installed properly it may cause excessive vibration Pedestal model only Install 4 ...

Page 45: ...LG Customer Information Center Register your product Online www lg com For inquiries or comments visit www lg com or call 1 800 243 0000 U S A 1 888 542 2623 CANADA ...