36
TROUBLESHOOTING
Before calling for service
Check the following before calling for service.
Problem
Possible Causes
Solutions
Clicking sound
Do you hear a sound when you close or lock
y
and unlock the door?
This sound is normal and occurs when the
y
door is closed, locked or unlocked.
Spraying or hissing sound
Is water spraying in the tub?
y
This sound is normal as water is spraying or
y
circulating during the cycle.
Buzzing or gushing
sound
Is the washing machine draining water?
y
This sound is normal as the drain pump drains
y
water from the washing machine after the
cycle.
Splashing sound
Is the washing machine washing a load of
y
laundry?
This sound is normal as the load is moving up
y
and down during the wash and rinse cycles.
Rattling and clanking noise
Are there any foreign objects such as keys,
y
coins, or safety pins in the tub or drain filter?
Check if there are any foreign objects in the
y
tub and drain the filter after stopping the
cycle.
Unplug the power cord and contact your
y
nearest LG service center if the noise persists.
Thumping sound
Is the washing machine overloaded?
y
Is the load out of balance?
y
This sound is normal and occurs when the
y
load is out of balance. Stop the cycle and
rearrange the load for balancing.
Vibrating noise
Are the shipping bolts removed?
y
Is the load evenly distributed in the tub?
y
Is the washing machine level balanced?
y
Is the washing machine installed on a solid
y
and smooth surface?
See page 13,
y
Unpacking and removing
shipping bolts
to remove the shipping bolts.
Stop the cycle and rearrange the load for
y
balancing.
See page 16,
y
Leveling the washing machine
to level the washing machine.
Check if the floor is solid and level.
y
Water leaking around
washer
Does water leak from a faucet or a water line?
y
Is a drain pipe or a drain hose clogged?
y
Check the faucets or water lines.
y
- If the water lines are loosely connected, see
page 14,
Connecting water lines
to connect
them properly.
Unclog the drain pipe or drain hose. Contact a
y
plumber if necessary.
Excessive suds or failure to
rinse
Did you use more than the recommended
y
amount of detergent?
Is the soil level higher than the size of the
y
load?
Use the recommended amount of detergent
y
for load.
If the contamination level is low, reduce
y
the detergent quantity to less than the
recommended level.
Only use detergent with the HE (High-
Efficiency) logo.
Staining
Did you add detergent directly to the tub?
y
Did you remove the load immediately after it
y
finished?
Did you sort and wash the clothes by color or
y
soil?
Make sure to load detergent into the
y
detergent dispenser drawer.
Remove the load immediately after it finishes.
y
Sort and separate dark colors from light or
y
white ones, and heavily soiled items from
lightly soiled ones. See page 19,
Sorting
laundry
for details
