Troubleshooting
8-2
InterReach Fusion SS Installation, Operation, and Reference Manual
CONFIDENTIAL
D-620605-0-20 Rev A
8.3
Troubleshooting
NOTE:
Fusion SingleStar has no user-serviceable parts. Faulty or failed
units are fully replaceable through LGC Wireless.
Sources of potential problems include:
• Faulty cabling/connector
• Malfunction of one or more Fusion SingleStar components
• Antenna, base station, or repeater problem
• External RF interface
• Tripped circuit breaker
• Equipment is not grounded
• Using n Ethernet crossover cable that does not support full hardware handshaking
when using AdminBrowser
NOTE:
Faulty cabling is the cause of a vast majority of problems. All CATV 75
Ohm cable should be tested to TIA/EIA 568-B and 570-A specifications.
The RAU
will be damaged if the cable is not wired correctly
.
You must use AdminBrowser for troubleshooting the system, use the LEDs only as
backup or for confirmation.
If you cannot determine the cause of a problem after following the recommended pro-
cedures, call LGC Wireless customer help hot line:
1-800-530-9960 (U.S. only)
+1-408-952-2400 (International)
Or, email us at support@lgcwireless.com.
Please provide the following information:
• Serial number of the unit
• Description of the problem
• Using AdminBrowser 1.00 or higher, execute the “Tools
J
Get Service
Information” command Save and email this file to us.
• What is the length of the CATV cable? Is it screened?
• Status of the LEDs on the unit
• Was the unit power cycled?