Help Hot Line (U.S. only): 1-800-530-9960
8-5
D-620605-0-20 Rev A
CONFIDENTIAL
Troubleshooting
NOTE:
Recommended minimum and maximum CATV cable lengths vary
depending upon which CATV cable you use.
RG-59:
• Minimum: 10 meters (33 ft.)
• Maximum: 150 meters (492 ft.)
RG-6:
• Minimum: 10 meters (33 ft.)
• Maximum: 200 meters (656 ft.)
RG-11:
• Minimum: 10 meters (33 ft.)
• Maximum: 300 meters (984 ft.)
NOTE:
The following tables contain messages for all versions of firmware,
but all messages are not displayed by a given firmware version.
Faults Reported by the Fusion SingleStar Hub
Table 8-1
Faults Reported by the Fusion SingleStar Hub
Fault Message
Action
{MF01}Software error occurred and recovered
If this happens repeatedly, replace the Hub. (Log entry only.)
{MF02}Software error occurred and recovered
If this happens repeatedly, replace the Hub. (Log entry only.)
{MF03}Software error occurred and recovered
If this happens repeatedly, replace the Hub. (Log entry only.)
{MF04}Software reset occurred and recovered
If this happens repeatedly, replace the Hub. (Log entry only.)
{MF05}Software error occurred and recovered
If this happens repeatedly, replace the Hub. (Log entry only.)
{MF06}Hub power cycle
If AC mains not cycled, replace the Hub.
{MF09}Temperature is high
Replace Hub if fan failure. Check fan for rotation, airflow blockage,
and dust. Check room environmental controls.
{MF10} System Error Lockout
Check for Hub faults. The system is out of service due to a main
board internal fault.
{MF11}Commanded Out-of-Service
Command In-Service to restore operation.
{MF13}Hardware failure (Power Supply)
Replace the Hub.
{MF17}Hardware failure (SPI)
Cycle power once. If the fault persists, replace the Hub.
{MF18}Hardware failure (DL PLL Unlock)
Cycle power once. If the fault persists, replace the Hub.
{MF19}Hardware failure (DL PLL Unlock)
Cycle power once. If the fault persists, replace the Hub.
