7
LIBERTY GARDEN PRODUCTS LIMITED WARRANTY
(Effective November 8, 2018)
This limited warranty is applicable to each original end-customer (hereinafter “Customer”) purchasing the model 510 wall mounted basic
hose reel.
1. LIMITED WARRANTY; EXCLUSIVE REMEDIES:
1.1. LIMITED WARRANTY ON PRODUCTS:
Company warrants solely to the original Customer that (a) the Structural Frame will be free
from defects in materials and workmanship under normal use for a period of three (3) YEAR(S) from the date of original retail purchase, and (b)
the Non-Frame Parts (which consist of the crank handle, water connections, leader hose and will be free from defects in materials and workman-
ship under normal use for a period of ONE (1) YEARS from the date of original retail purchase. Notwithstanding the foregoing, the colors and
finishes of the Products may vary within a reasonable scope due to unavoidable color variations in different production batches, and such
variations shall not constitute a material defect. This limited warranty is limited solely to the original Customer with proof of purchase and is not
transferable.
1.2. THE WARRANTY:
During a covered Product’s limited warranty period, Company will, at Company’s sole option and discretion, (1) repair
the defective component or product without charge or (2) replace the defective component or product without charge.
1.3.
The foregoing limited warranty is subject to the Customer’s proper storage, transportation, handling and use of the Products as the same are
defined within Company’s then-current published guides and instructions for use and care. The limited warranty does not include defects due to
normal wear and tear, abuse or misuse, mishandling, neglect, accident, fire, lightning, sunlight or other natural hazard, delivery or transportation
damage, failure to follow applicable directions or instructions, or improper or inadequate cleaning, maintenance, care, repairs, modifications, or use
beyond a Product’s intended use. Please note that since the Structural Frame is made from plastic, fading may occur over time. As such, this
limited warranty does not include color fading or defects due to the same.
1.4. LIMITED WARRANTY CLAIMS PROCEDURE:
To obtain performance under this limited warranty, Customer shall notify Company in
writing (to Liberty Garden Products, Inc., 1161 South Park Drive, Kernersville, NC 27284, Attn: Customer Service / Warranty Department), by email
(to customerservice@libertygardenproducts.com), or by telephone (to (336) 992-3595) with a full description of the defect that is covered by
warranty and a copy of the dated proof of purchase of the applicable product. Our warranty is limited to items purchased in new condition from
authorized distributors
.
• Company shall review each such claim and issue Customer a return merchandise authorization (“RMA”) in the event that the de
scribed defect or
condition merits warranty review as determined by Company. Customers who have been issued a RMA shall, at Company’s election, return the
covered item to the same physical address listed above for reporting initial claims. Company shall not accept any returned pro
duct without a RMA.
• Upon receipt, Company will evaluate the returned product(s) to determine if there is a warranty claim and, if so, how Compan
y wishes to remedy
the same. During a covered product’s respective limited warranty period, Company will, at Company’s sole and absolute option and discretion,
(1) repair the defective component or product without charge or (2) replace the defective component or product without charge. Refunds are not
available pursuant to this limited warranty.
• Customer is solely responsible for transportation of the covered product(s) to the Company for evaluation (if applicable and
requested by
Company). In the event that Company determines that a claim under this limited warranty is justified, Company shall be responsible for
transportation of the repaired, corrected, replaced or exchanged product back to Customer. Customer shall be solely responsible for the
transportation of any product back to Customer if Company determines that a claim under this warranty is not justified.
• Any repaired, corrected, replaced or exchanged Products shall be subject to the Limited Warranty set forth to the duration of the original limited
warranty period as set forth in Section 1.1. and not for any extended duration, following their repair, correction, replacement or exchange.
1.5. IF A COMPANY PRODUCT DOES NOT CONFORM TO THESE LIMITED WARRANTIES, THE PURCHASER’S SOLE AND EXCLU-
SIVE REMEDY IS, AT COMPANY’S SOLE AND EXCLUSIVE OPTION, THE (1) REPAIR OF ANY DEFECTIVE PRODUCT OR COMPO-
NENT PART OR (2) REPLACEMENT OF ANY DEFECTIVE PRODUCT OR COMPONENT PART. THE LIMITED WARRANTY AND
REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND MADE IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, RIGHTS OR
CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTO-
RY OR OTHERWISE, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. COMPANY SPECIFICALLY DISCLAIMS, WITHOUT LIMITATION, ANY AND ALL OTHER WARRANTIES, EXPRESS OR
IMPLIED, OF ANY KIND. IF COMPANY CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY,
ALL SUCH WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY.
The Company does not assume or
authorize any person to assume for them any other liability in connection with the Products.
