8
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
Grill will not light /
turn on
Power
Make sure power is plugged into working GFCI
outlet, and outlet is not tripped .
Unplug grill and check for blown fuse; refer to con-
troller schematic on page 20 .
Fuse
Replace fuse manually and try again . Call Customer
Service if the problem persists
Igniter
Remove cooking grate, flame deflector, and drip
pan; visually inspect fire pot and if after 10 minutes:
• Your pellets are feeding
• Your blower fan is running and your grill is still not
lighting;
Then your igniter rod may
Auger Motor
Remove cooking grate, flame deflector, and drip
pan; visually inspect auger turning in the fire pot .
(Note: the auger turns very slowly) . If auger is not
turning, you may have an obstruction in your hopper .
Clean out pellets and try again . If problem persists,
your auger motor may need to be
Control Board
UNPLUG GRILL . Check to make sure the fuse is
intact and has not blown . Check for any loose wire
connections . If any wires have become detached,
refer to controller schematic on page 19 .
Grill is smoking ex-
cessively/ smoke is
discolored
Pellet quality / age
Inspect pellets; ensure that pellets are dry and have
not broken down into sawdust .
If problem persists, remove pellets from the hopper
and clean ash from your fire-pot, replace with fresh
dry pellets .
Excess ash in fire
pot
Check the burn pot for ash and clean as necessary
(Its advised to clean fire pot
Blower fan
Unplug grill . Remove access panel; visually inspect
blower fan for any obstructions, loose connections,
bugs, etc .
Remove obstructions . Power grill on . If problem
persists, unplug grill . Spin fan manually for several
revolutions . Plug grill back in . If problem still per-
sists, your blower fan may need to be
Grill will not heat
up to or maintain
proper
Pellet quality / age
Inspect pellets; ensure that pellets are dry and have
not broken down into sawdust .
If problem persists, remove pellets from the hopper
and clean ash from your fire-pot, replace with clean
dry pellets .
Insufficient airflow
Check fire pot for any obstructions/ash
Excess ash in fire
pot
Check fire pot for ash and clear as necessary .
