87
If you cannot resolve a problem, call LifeScan Healthcare Professional Line:
1 800 524-7226 (USA)
1 888 353-0800 (Canada)
Data
Memory Low
Less than 100 test
records can be
generated.
Transfer data to free memory
space.
Data Transfer
Error
Bedside unit/
workstation
communication
error.
Retry data transfer.
Enter
Narrower
Range(s) or
Min<Max
High, low, or
normal control
range error.
Min>Max.
Check ranges. Make sure min
value is less than max.
Insert Strip
appears after
you insert test
strip.
Test strip not fully
inserted into test
strip holder.
Remove test strip. When
“Insert Strip” appears, firmly
insert test strip until it stops.
Internal
Communica-
tion Error
Faulty internal
communications.
Retry operation. If problem
persists, do not use bedside
unit. Contact LifeScan.
Internal Error
Power Down
System Error.
Turn off bedside unit.
Contact LifeScan.
Invalid
Configuration
Conflicting option
set, or
configuration
corrupted.
Contact system
administrator to review
configuration settings.
Transfer data.
Invalid
Control
Value
Value
>500 mg/dL was
entered.
Re-enter correct control
value.
Invalid CTL
Code
Expiration date not
correct, or CTL code
format invalid.
Check CTL code on control
solution vial and re-enter it.
Invalid
Expiration
Date
Invalid month or
year. Or, date
entered already
expired.
Check expiration date and
re-enter it.
MESSAGE
POSSIBLE
CAUSE
SOLUTION
BU.book Page 87 Monday, October 28, 2002 11:14 PM
Summary of Contents for SureStep Pro
Page 1: ...Bedside Unit Operator s Guide...
Page 2: ......
Page 12: ...Preface x...
Page 40: ...Quality Control Test 28...
Page 116: ......
Page 117: ...AW 061 296 01A 2002 LifeScan Inc For use with bedside units versions 1 2 and 2 0 09 02...