The Cellular Gateway (CGW) automatically establishes a connection
between your LifeShield system and the monitoring if the primary
(broadband) connection to your home has stopped working. The
connection is made through the local cellular wireless network,
which is the same network that’s used for mobile phone and other
wireless device communications.
Important:
Proper operation of this device is dependent on the
signal strength of the local cellular network. Signal strength may
be improved by locating the cellular gateway on a high floor in your
home. If local cellular signal strength is not sufficient you will not be
able to use this device.
Cellular Gateway Kit Contents
WGC1000 Cellular Gateway
Device Guide
LS280 Li-Ion Rechargeable Battery Pack
Installing your LifeShield Cellular Gateway
Prior to adding the Cellular Gateway it is necessary to first install
and activate your LifeShield System and to have a Handset and/or
Console available for use in the Cellular Gateway installation process.
Prepare the Cellular Gateway
1. Remove the back cover of the
Cellular Gateway.
2. Locate the rechargeable battery
(included). Insert the battery plug
into the two-pin jack and place the
battery into the back of the Cellular
Gateway.
3. Replace the back cover.
NOTE: The Model LS280 battery is
required for operation of this device.
Installing a different model battery may
result in damage to the Cellular Gateway.
Install the Cellular Gateway
The Cellular Gateway should be placed in a location where it will
receive a strong external cellular signal while maintaining a good
connection with as many internal Grid Controllers (ex. Base, Consoles
and Grid Extenders) as possible. Since it will be possible to relocate
the Cellular Gateway after it is initially installed (if necessary), chose
a location that is (first) close to an outside wall and (second) centrally
located within the home.
IMPORTANT:
The SIM (Subscriber Identity Module) for this device
should be factory pre-installed. Please refer to the “SIM Installation”
section of this Device Guide and verify that the SIM is installed before
taking additional installation actions.
Securing the Cellular Gateway (Optional)
1. For personal safety, turn the power to
the outlet OFF at the circuit breaker.
2. Leave the wall plate on the outlet, but
remove the center screw.
3. Plug the Cellular Gateway into the lower
electrical outlet with the tab facing
upward.
4. Replace the center screw by inserting it
through the tab on the Cellular Gateway.
5. Turn the power back ON at the circuit breaker.
Add the Cellular Gateway to the LifeShield System
Once the Cellular Gateway (CGW) has been mounted it must then be
“added” to the LifeShield System in order to function.
Using a Handset or Console:
1. Press
MENU
.
2. Scroll to Security Setup, press
SELECT
and enter the
Master
Code
3. Scroll to
GCs
or
Handset
, press
SELECT
.
4. Scroll to
<Add New>
, press
SELECT
. The system will begin
searching for the Cellular Gateway that you are adding.
5. On the Cellular Gateway, press and hold the button in the
center of the device until the green light starts flashing (this
will put the Cellular Gateway into registration mode).
NOTE
: If
this device was previously registered to another system it will
begin beeping when the battery is plugged in. If this is the
case it must be reset to factory defaults. To do so, unplug the
battery. Then re-insert the battery plug while simultaneously
holding down the center button. Keep the button pressed for
at least 5 seconds.
6. The following messages will appear on the Handset or
Console once the system has successfully “found” the
Cellular Gateway.
7. Use the Edit feature to rename the device (optional). N
OTE:
Press
DELETE
to erase text and use the keypad keys to
type in a new name. Once you are satisfied with the entered
name, press
OK
.
8. At this point the LifeShield system will communicate with the
SIM (Subscriber Identity Module) card that is located inside
the Cellular Gateway. If this process is successful you will see
the following message appear on the Handset or Console:
NOTE:
This completes the steps to add the Cellular Gateway to
the LifeShield system. During the time in which the SIM is being
activated you can use all features of your LifeShield system with
the exception of the Cellular Gateway. When the SIM is successfuly
activated the “Ready” screen on your Handset or Console will display
the following:
Possible error messages during the previous step and corrective
actions:
SIM Installation
WARNING:
THE SIM (SUBSCRIBER IDENTITY MODULE) FOR THIS
DEVICE HAS BEEN FACTORY PRE-INSTALLED. IF FOR ANY REASON IT
BECOMES NECESSARY TO REPLACE IT PLEASE FOLLOW THE STEPS
BELOW.
1. Remove the back cover of the Cellular Gateway.
2. Press down on the SIM holder gate while sliding it to the
right. Tilt the device slightly to the right and swing the gate
open.
3. Locate the carrier card and remove the SIM from the carrier
as shown in the diagram.
4. Check that the SIM is oriented correctly and slide it all the
way down into the slot in the gate.
5. Fully close the SIM gate, then press down on the gate and
slide it to the left until it locks (clicks) closed.
Activating SIM Manually
Using a Handset or Console:
1. Press
MENU
on the Handset or Console
2. Scroll to
Utilities
, press
SELECT
and enter the
Master Code
3. Scroll to
Activate SIM
, press
SELECT
4. The LifeShield system will now automatically activcate the
SIM card activation process, as described in the “Add the
Cellular Gateway to the LifeShield System” section, (Step 8).
FCC Part 15
This device complies with Part 15 of the FCC Rules. Operation
is subject to the following two conditions: (1) This device may
not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause
undesired operation.
CAUTION:
Changes and modifications to this product not expressly approved by
LifeShield, Inc. could void not only the user’s authority to operate this
device, but also the limited warranty.
Note:
This equipment has been tested and found to comply with
the limits for a Class B digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the radio or television receiving antenna
• Reorient or relocate and increase the separation between the
LifeShield equipment and radio or television receiver
• Connect the LifeShield equipment into an outlet on a circuit
different from that to which the radio or television receiver is
connected.
• Consult the dealer or an experienced radio/TV technician
for help.
Warning:
A minimum separation distance of 8 inches (20 cm) must
be maintained between the user and this device and/or a connected
external antenna to satisfy FCC RF exposure requirements during
operation. The antenna used with this product must be installed to
provide a separation distance of at least 20 cm from all persons and
must not be co-located or operating in conjunction with any other
antenna or transmitter.
Battery Jack
CGW GX found
Please Wait
60 seconds
OK
CGW GX
added
OK
SIM
being activated
Allow up to 4 hr
OK
PHNBK MENU
Ready to Arm
Activating SIM
Calls:0 Msg:0
PHNBK MENU
Ready to Arm
Thu 6/12 11:48a
Calls:0 Msg:0
LCD Screen Problem description
How to fix the problem
“Registration
Limit
Exceeded”
“Device
Type
Not
Recognized”
“Device
Not
Found”
“CGW
Service
Not
Enabled”
This message will appear
if a Cellular Gateway has
already been added to this
system.
The system will not allow a new
Cellular Gateway to be added until
the existing one is deleted.
Software currently loaded
on your system is out of
date and needs to be
updated.
Wait 24 hours and then re-attempt
to add the CGW to your system.
This allows your system software
to be automatically updated
overnight. You can also contact
LifeShield Customer Support to
request an immediate software
update.
“SIM
not
active”
The CGW has been
successfully added and
registered, however the
LifeShield Home Security
System is not able to
successfully activate
the SIM.
Try to activate the SIM by
following the steps described in
the “Activating SIM card
manually”.
This message appears
when the LifeShield
system is unable to make
contact with a new device
that’s being added.
Move the CGW to a different
location and try again to add it.
The device has been
successfully added and
registered, however the
SIM cannot be activated
because the user account
has not been set up for
this service.
Contact LifeShield Customer
Support for assistance if this
problem occurs.
“SIM
not
detected”
The SIM card (located
inside the Cellular
Gateway battery
compartment) is either
defective or missing.
Check that the SIM is installed
correctly (you may need to remove
and reinsert it as shown in in the
SIM Installation section of this
device guide. Then follow the
steps described in the “Activating
SIM manually”.
“SIM
activation
aborted.
No Internet”
The SIM activation process
was stopped because the
Internet connection to the
LifeShield system has been
lost.
Once the Internet connection
problem is resolved, follow the
steps described in the “Activating
SIM manually”.
“Low
CGW
signal”
The CGW has been
successfully added and
registered, however the
wireless signal is very low.
First move the CGW to a location that
is on a higher floor and is closer to the
outside walls of the home (closer to
the external cellular wireless network).
Swing gate open
Gate in closed position
Carrier Card
SIM
Insert SIM
into open gate
Gold area
Swing gate closed
Gate closed with SIM installed
Battery Jack
CGW GX found
Please Wait
60 seconds
OK
CGW GX
added
OK
SIM
being activated
Allow up to 4 hr
OK
PHNBK MENU
Ready to Arm
Activating SIM
Calls:0 Msg:0
PHNBK MENU
Ready to Arm
Thu 6/12 11:48a
Calls:0 Msg:0
LCD Screen Problem description
How to fix the problem
“Registration
Limit
Exceeded”
“Device
Type
Not
Recognized”
“Device
Not
Found”
“CGW
Service
Not
Enabled”
This message will appear
if a Cellular Gateway has
already been added to this
system.
The system will not allow a new
Cellular Gateway to be added until
the existing one is deleted.
Software currently loaded
on your system is out of
date and needs to be
updated.
Wait 24 hours and then re-attempt
to add the CGW to your system.
This allows your system software
to be automatically updated
overnight. You can also contact
LifeShield Customer Support to
request an immediate software
update.
“SIM
not
active”
The CGW has been
successfully added and
registered, however the
LifeShield Home Security
System is not able to
successfully activate
the SIM.
Try to activate the SIM by
following the steps described in
the “Activating SIM card
manually”.
This message appears
when the LifeShield
system is unable to make
contact with a new device
that’s being added.
Move the CGW to a different
location and try again to add it.
The device has been
successfully added and
registered, however the
SIM cannot be activated
because the user account
has not been set up for
this service.
Contact LifeShield Customer
Support for assistance if this
problem occurs.
“SIM
not
detected”
The SIM card (located
inside the Cellular
Gateway battery
compartment) is either
defective or missing.
Check that the SIM is installed
correctly (you may need to remove
and reinsert it as shown in in the
SIM Installation section of this
device guide. Then follow the
steps described in the “Activating
SIM manually”.
“SIM
activation
aborted.
No Internet”
The SIM activation process
was stopped because the
Internet connection to the
LifeShield system has been
lost.
Once the Internet connection
problem is resolved, follow the
steps described in the “Activating
SIM manually”.
“Low
CGW
signal”
The CGW has been
successfully added and
registered, however the
wireless signal is very low.
First move the CGW to a location that
is on a higher floor and is closer to the
outside walls of the home (closer to
the external cellular wireless network).
Swing gate open
Gate in closed position
Carrier Card
SIM
Insert SIM
into open gate
Gold area
Swing gate closed
Gate closed with SIM installed
Battery Jack
CGW GX found
Please Wait
60 seconds
OK
CGW GX
added
OK
SIM
being activated
Allow up to 4 hr
OK
PHNBK MENU
Ready to Arm
Activating SIM
Calls:0 Msg:0
PHNBK MENU
Ready to Arm
Thu 6/12 11:48a
Calls:0 Msg:0
LCD Screen Problem description
How to fix the problem
“Registration
Limit
Exceeded”
“Device
Type
Not
Recognized”
“Device
Not
Found”
“CGW
Service
Not
Enabled”
This message will appear
if a Cellular Gateway has
already been added to this
system.
The system will not allow a new
Cellular Gateway to be added until
the existing one is deleted.
Software currently loaded
on your system is out of
date and needs to be
updated.
Wait 24 hours and then re-attempt
to add the CGW to your system.
This allows your system software
to be automatically updated
overnight. You can also contact
LifeShield Customer Support to
request an immediate software
update.
“SIM
not
active”
The CGW has been
successfully added and
registered, however the
LifeShield Home Security
System is not able to
successfully activate
the SIM.
Try to activate the SIM by
following the steps described in
the “Activating SIM card
manually”.
This message appears
when the LifeShield
system is unable to make
contact with a new device
that’s being added.
Move the CGW to a different
location and try again to add it.
The device has been
successfully added and
registered, however the
SIM cannot be activated
because the user account
has not been set up for
this service.
Contact LifeShield Customer
Support for assistance if this
problem occurs.
“SIM
not
detected”
The SIM card (located
inside the Cellular
Gateway battery
compartment) is either
defective or missing.
Check that the SIM is installed
correctly (you may need to remove
and reinsert it as shown in in the
SIM Installation section of this
device guide. Then follow the
steps described in the “Activating
SIM manually”.
“SIM
activation
aborted.
No Internet”
The SIM activation process
was stopped because the
Internet connection to the
LifeShield system has been
lost.
Once the Internet connection
problem is resolved, follow the
steps described in the “Activating
SIM manually”.
“Low
CGW
signal”
The CGW has been
successfully added and
registered, however the
wireless signal is very low.
First move the CGW to a location that
is on a higher floor and is closer to the
outside walls of the home (closer to
the external cellular wireless network).
Swing gate open
Gate in closed position
Carrier Card
SIM
Insert SIM
into open gate
Gold area
Swing gate closed
Gate closed with SIM installed
Battery Jack
CGW GX found
Please Wait
60 seconds
OK
CGW GX
added
OK
SIM
being activated
Allow up to 4 hr
OK
PHNBK MENU
Ready to Arm
Activating SIM
Calls:0 Msg:0
PHNBK MENU
Ready to Arm
Thu 6/12 11:48a
Calls:0 Msg:0
LCD Screen Problem description
How to fix the problem
“Registration
Limit
Exceeded”
“Device
Type
Not
Recognized”
“Device
Not
Found”
“CGW
Service
Not
Enabled”
This message will appear
if a Cellular Gateway has
already been added to this
system.
The system will not allow a new
Cellular Gateway to be added until
the existing one is deleted.
Software currently loaded
on your system is out of
date and needs to be
updated.
Wait 24 hours and then re-attempt
to add the CGW to your system.
This allows your system software
to be automatically updated
overnight. You can also contact
LifeShield Customer Support to
request an immediate software
update.
“SIM
not
active”
The CGW has been
successfully added and
registered, however the
LifeShield Home Security
System is not able to
successfully activate
the SIM.
Try to activate the SIM by
following the steps described in
the “Activating SIM card
manually”.
This message appears
when the LifeShield
system is unable to make
contact with a new device
that’s being added.
Move the CGW to a different
location and try again to add it.
The device has been
successfully added and
registered, however the
SIM cannot be activated
because the user account
has not been set up for
this service.
Contact LifeShield Customer
Support for assistance if this
problem occurs.
“SIM
not
detected”
The SIM card (located
inside the Cellular
Gateway battery
compartment) is either
defective or missing.
Check that the SIM is installed
correctly (you may need to remove
and reinsert it as shown in in the
SIM Installation section of this
device guide. Then follow the
steps described in the “Activating
SIM manually”.
“SIM
activation
aborted.
No Internet”
The SIM activation process
was stopped because the
Internet connection to the
LifeShield system has been
lost.
Once the Internet connection
problem is resolved, follow the
steps described in the “Activating
SIM manually”.
“Low
CGW
signal”
The CGW has been
successfully added and
registered, however the
wireless signal is very low.
First move the CGW to a location that
is on a higher floor and is closer to the
outside walls of the home (closer to
the external cellular wireless network).
Swing gate open
Gate in closed position
Carrier Card
SIM
Insert SIM
into open gate
Gold area
Swing gate closed
Gate closed with SIM installed
Battery Jack
CGW GX found
Please Wait
60 seconds
OK
CGW GX
added
OK
SIM
being activated
Allow up to 4 hr
OK
PHNBK MENU
Ready to Arm
Activating SIM
Calls:0 Msg:0
PHNBK MENU
Ready to Arm
Thu 6/12 11:48a
Calls:0 Msg:0
LCD Screen Problem description
How to fix the problem
“Registration
Limit
Exceeded”
“Device
Type
Not
Recognized”
“Device
Not
Found”
“CGW
Service
Not
Enabled”
This message will appear
if a Cellular Gateway has
already been added to this
system.
The system will not allow a new
Cellular Gateway to be added until
the existing one is deleted.
Software currently loaded
on your system is out of
date and needs to be
updated.
Wait 24 hours and then re-attempt
to add the CGW to your system.
This allows your system software
to be automatically updated
overnight. You can also contact
LifeShield Customer Support to
request an immediate software
update.
“SIM
not
active”
The CGW has been
successfully added and
registered, however the
LifeShield Home Security
System is not able to
successfully activate
the SIM.
Try to activate the SIM by
following the steps described in
the “Activating SIM card
manually”.
This message appears
when the LifeShield
system is unable to make
contact with a new device
that’s being added.
Move the CGW to a different
location and try again to add it.
The device has been
successfully added and
registered, however the
SIM cannot be activated
because the user account
has not been set up for
this service.
Contact LifeShield Customer
Support for assistance if this
problem occurs.
“SIM
not
detected”
The SIM card (located
inside the Cellular
Gateway battery
compartment) is either
defective or missing.
Check that the SIM is installed
correctly (you may need to remove
and reinsert it as shown in in the
SIM Installation section of this
device guide. Then follow the
steps described in the “Activating
SIM manually”.
“SIM
activation
aborted.
No Internet”
The SIM activation process
was stopped because the
Internet connection to the
LifeShield system has been
lost.
Once the Internet connection
problem is resolved, follow the
steps described in the “Activating
SIM manually”.
“Low
CGW
signal”
The CGW has been
successfully added and
registered, however the
wireless signal is very low.
First move the CGW to a location that
is on a higher floor and is closer to the
outside walls of the home (closer to
the external cellular wireless network).
Swing gate open
Gate in closed position
Carrier Card
SIM
Insert SIM
into open gate
Gold area
Swing gate closed
Gate closed with SIM installed
Battery Jack
CGW GX found
Please Wait
60 seconds
OK
CGW GX
added
OK
SIM
being activated
Allow up to 4 hr
OK
PHNBK MENU
Ready to Arm
Activating SIM
Calls:0 Msg:0
PHNBK MENU
Ready to Arm
Thu 6/12 11:48a
Calls:0 Msg:0
LCD Screen Problem description
How to fix the problem
“Registration
Limit
Exceeded”
“Device
Type
Not
Recognized”
“Device
Not
Found”
“CGW
Service
Not
Enabled”
This message will appear
if a Cellular Gateway has
already been added to this
system.
The system will not allow a new
Cellular Gateway to be added until
the existing one is deleted.
Software currently loaded
on your system is out of
date and needs to be
updated.
Wait 24 hours and then re-attempt
to add the CGW to your system.
This allows your system software
to be automatically updated
overnight. You can also contact
LifeShield Customer Support to
request an immediate software
update.
“SIM
not
active”
The CGW has been
successfully added and
registered, however the
LifeShield Home Security
System is not able to
successfully activate
the SIM.
Try to activate the SIM by
following the steps described in
the “Activating SIM card
manually”.
This message appears
when the LifeShield
system is unable to make
contact with a new device
that’s being added.
Move the CGW to a different
location and try again to add it.
The device has been
successfully added and
registered, however the
SIM cannot be activated
because the user account
has not been set up for
this service.
Contact LifeShield Customer
Support for assistance if this
problem occurs.
“SIM
not
detected”
The SIM card (located
inside the Cellular
Gateway battery
compartment) is either
defective or missing.
Check that the SIM is installed
correctly (you may need to remove
and reinsert it as shown in in the
SIM Installation section of this
device guide. Then follow the
steps described in the “Activating
SIM manually”.
“SIM
activation
aborted.
No Internet”
The SIM activation process
was stopped because the
Internet connection to the
LifeShield system has been
lost.
Once the Internet connection
problem is resolved, follow the
steps described in the “Activating
SIM manually”.
“Low
CGW
signal”
The CGW has been
successfully added and
registered, however the
wireless signal is very low.
First move the CGW to a location that
is on a higher floor and is closer to the
outside walls of the home (closer to
the external cellular wireless network).
Swing gate open
Gate in closed position
Carrier Card
SIM
Insert SIM
into open gate
Gold area
Swing gate closed
Gate closed with SIM installed
Battery Jack
CGW GX found
Please Wait
60 seconds
OK
CGW GX
added
OK
SIM
being activated
Allow up to 4 hr
OK
PHNBK MENU
Ready to Arm
Activating SIM
Calls:0 Msg:0
PHNBK MENU
Ready to Arm
Thu 6/12 11:48a
Calls:0 Msg:0
LCD Screen Problem description
How to fix the problem
“Registration
Limit
Exceeded”
“Device
Type
Not
Recognized”
“Device
Not
Found”
“CGW
Service
Not
Enabled”
This message will appear
if a Cellular Gateway has
already been added to this
system.
The system will not allow a new
Cellular Gateway to be added until
the existing one is deleted.
Software currently loaded
on your system is out of
date and needs to be
updated.
Wait 24 hours and then re-attempt
to add the CGW to your system.
This allows your system software
to be automatically updated
overnight. You can also contact
LifeShield Customer Support to
request an immediate software
update.
“SIM
not
active”
The CGW has been
successfully added and
registered, however the
LifeShield Home Security
System is not able to
successfully activate
the SIM.
Try to activate the SIM by
following the steps described in
the “Activating SIM card
manually”.
This message appears
when the LifeShield
system is unable to make
contact with a new device
that’s being added.
Move the CGW to a different
location and try again to add it.
The device has been
successfully added and
registered, however the
SIM cannot be activated
because the user account
has not been set up for
this service.
Contact LifeShield Customer
Support for assistance if this
problem occurs.
“SIM
not
detected”
The SIM card (located
inside the Cellular
Gateway battery
compartment) is either
defective or missing.
Check that the SIM is installed
correctly (you may need to remove
and reinsert it as shown in in the
SIM Installation section of this
device guide. Then follow the
steps described in the “Activating
SIM manually”.
“SIM
activation
aborted.
No Internet”
The SIM activation process
was stopped because the
Internet connection to the
LifeShield system has been
lost.
Once the Internet connection
problem is resolved, follow the
steps described in the “Activating
SIM manually”.
“Low
CGW
signal”
The CGW has been
successfully added and
registered, however the
wireless signal is very low.
First move the CGW to a location that
is on a higher floor and is closer to the
outside walls of the home (closer to
the external cellular wireless network).
Swing gate open
Gate in closed position
Carrier Card
SIM
Insert SIM
into open gate
Gold area
Swing gate closed
Gate closed with SIM installed
Battery Jack
CGW GX found
Please Wait
60 seconds
OK
CGW GX
added
OK
SIM
being activated
Allow up to 4 hr
OK
PHNBK MENU
Ready to Arm
Activating SIM
Calls:0 Msg:0
PHNBK MENU
Ready to Arm
Thu 6/12 11:48a
Calls:0 Msg:0
LCD Screen Problem description
How to fix the problem
“Registration
Limit
Exceeded”
“Device
Type
Not
Recognized”
“Device
Not
Found”
“CGW
Service
Not
Enabled”
This message will appear
if a Cellular Gateway has
already been added to this
system.
The system will not allow a new
Cellular Gateway to be added until
the existing one is deleted.
Software currently loaded
on your system is out of
date and needs to be
updated.
Wait 24 hours and then re-attempt
to add the CGW to your system.
This allows your system software
to be automatically updated
overnight. You can also contact
LifeShield Customer Support to
request an immediate software
update.
“SIM
not
active”
The CGW has been
successfully added and
registered, however the
LifeShield Home Security
System is not able to
successfully activate
the SIM.
Try to activate the SIM by
following the steps described in
the “Activating SIM card
manually”.
This message appears
when the LifeShield
system is unable to make
contact with a new device
that’s being added.
Move the CGW to a different
location and try again to add it.
The device has been
successfully added and
registered, however the
SIM cannot be activated
because the user account
has not been set up for
this service.
Contact LifeShield Customer
Support for assistance if this
problem occurs.
“SIM
not
detected”
The SIM card (located
inside the Cellular
Gateway battery
compartment) is either
defective or missing.
Check that the SIM is installed
correctly (you may need to remove
and reinsert it as shown in in the
SIM Installation section of this
device guide. Then follow the
steps described in the “Activating
SIM manually”.
“SIM
activation
aborted.
No Internet”
The SIM activation process
was stopped because the
Internet connection to the
LifeShield system has been
lost.
Once the Internet connection
problem is resolved, follow the
steps described in the “Activating
SIM manually”.
“Low
CGW
signal”
The CGW has been
successfully added and
registered, however the
wireless signal is very low.
First move the CGW to a location that
is on a higher floor and is closer to the
outside walls of the home (closer to
the external cellular wireless network).
Swing gate open
Gate in closed position
Carrier Card
SIM
Insert SIM
into open gate
Gold area
Swing gate closed
Gate closed with SIM installed
(note:
time, date and call
information will vary)
Battery Jack
CGW GX found
Please Wait
60 seconds
OK
CGW GX
added
OK
SIM
being activated
Allow up to 4 hr
OK
PHNBK MENU
Ready to Arm
Activating SIM
Calls:0 Msg:0
PHNBK MENU
Ready to Arm
Thu 6/12 11:48a
Calls:0 Msg:0
LCD Screen Problem description
How to fix the problem
“Registration
Limit
Exceeded”
“Device
Type
Not
Recognized”
“Device
Not
Found”
“CGW
Service
Not
Enabled”
This message will appear
if a Cellular Gateway has
already been added to this
system.
The system will not allow a new
Cellular Gateway to be added until
the existing one is deleted.
Software currently loaded
on your system is out of
date and needs to be
updated.
Wait 24 hours and then re-attempt
to add the CGW to your system.
This allows your system software
to be automatically updated
overnight. You can also contact
LifeShield Customer Support to
request an immediate software
update.
“SIM
not
active”
The CGW has been
successfully added and
registered, however the
LifeShield Home Security
System is not able to
successfully activate
the SIM.
Try to activate the SIM by
following the steps described in
the “Activating SIM card
manually”.
This message appears
when the LifeShield
system is unable to make
contact with a new device
that’s being added.
Move the CGW to a different
location and try again to add it.
The device has been
successfully added and
registered, however the
SIM cannot be activated
because the user account
has not been set up for
this service.
Contact LifeShield Customer
Support for assistance if this
problem occurs.
“SIM
not
detected”
The SIM card (located
inside the Cellular
Gateway battery
compartment) is either
defective or missing.
Check that the SIM is installed
correctly (you may need to remove
and reinsert it as shown in in the
SIM Installation section of this
device guide. Then follow the
steps described in the “Activating
SIM manually”.
“SIM
activation
aborted.
No Internet”
The SIM activation process
was stopped because the
Internet connection to the
LifeShield system has been
lost.
Once the Internet connection
problem is resolved, follow the
steps described in the “Activating
SIM manually”.
“Low
CGW
signal”
The CGW has been
successfully added and
registered, however the
wireless signal is very low.
First move the CGW to a location that
is on a higher floor and is closer to the
outside walls of the home (closer to
the external cellular wireless network).
Swing gate open
Gate in closed position
Carrier Card
SIM
Insert SIM
into open gate
Gold area
Swing gate closed
Gate closed with SIM installed
Battery Jack
CGW GX found
Please Wait
60 seconds
OK
CGW GX
added
OK
SIM
being activated
Allow up to 4 hr
OK
PHNBK MENU
Ready to Arm
Activating SIM
Calls:0 Msg:0
PHNBK MENU
Ready to Arm
Thu 6/12 11:48a
Calls:0 Msg:0
LCD Screen Problem description
How to fix the problem
“Registration
Limit
Exceeded”
“Device
Type
Not
Recognized”
“Device
Not
Found”
“CGW
Service
Not
Enabled”
This message will appear
if a Cellular Gateway has
already been added to this
system.
The system will not allow a new
Cellular Gateway to be added until
the existing one is deleted.
Software currently loaded
on your system is out of
date and needs to be
updated.
Wait 24 hours and then re-attempt
to add the CGW to your system.
This allows your system software
to be automatically updated
overnight. You can also contact
LifeShield Customer Support to
request an immediate software
update.
“SIM
not
active”
The CGW has been
successfully added and
registered, however the
LifeShield Home Security
System is not able to
successfully activate
the SIM.
Try to activate the SIM by
following the steps described in
the “Activating SIM card
manually”.
This message appears
when the LifeShield
system is unable to make
contact with a new device
that’s being added.
Move the CGW to a different
location and try again to add it.
The device has been
successfully added and
registered, however the
SIM cannot be activated
because the user account
has not been set up for
this service.
Contact LifeShield Customer
Support for assistance if this
problem occurs.
“SIM
not
detected”
The SIM card (located
inside the Cellular
Gateway battery
compartment) is either
defective or missing.
Check that the SIM is installed
correctly (you may need to remove
and reinsert it as shown in in the
SIM Installation section of this
device guide. Then follow the
steps described in the “Activating
SIM manually”.
“SIM
activation
aborted.
No Internet”
The SIM activation process
was stopped because the
Internet connection to the
LifeShield system has been
lost.
Once the Internet connection
problem is resolved, follow the
steps described in the “Activating
SIM manually”.
“Low
CGW
signal”
The CGW has been
successfully added and
registered, however the
wireless signal is very low.
First move the CGW to a location that
is on a higher floor and is closer to the
outside walls of the home (closer to
the external cellular wireless network).
Swing gate open
Gate in closed position
Carrier Card
SIM
Insert SIM
into open gate
Gold area
Swing gate closed
Gate closed with SIM installed
