FAQ’s
Having trouble logging in, can’t find the email containing
your username and password?
• On the GPS login page select “Forgot Password.”
• Enter the email address that you used when you placed your order and press
“Reset Password”.
Your email is also your username.
• Check your email. Follow the instructions to reset your password and login.
How do I track on a mobile device?
Download the
Lightning GPS
app, available for iPhone and Android.
Just visit the
App Store or Google Play Store
to download the app for free.
When I log in I don’t see my device. Why?
Your device may not have established a GPS connection yet. If you already test drove with the unit and it is
still not tracking:
• Take the device outside.
• Turn off the tracker. (Press and hold the power button for 3 seconds. You will see the red power light
begin to flicker indicating the tracker will power off soon. Allow the device up to a minute to power
down after the red indicator light turns on.)
• Wait 30 seconds and turn the tracker back on.
• Press the Panic button to request a location.
• Login to your account to see if the device has updated.
If the unit is still not showing on the map after these steps, please call or email our tech support team for
further assistance.
Where on the vehicle can I place the
4G Micro GPS Tracker
?
For best signal place the
4G Micro GPS Tracker
in any of the green areas indicated above.
Avoid placing the unit too far underneath the vehicle or inside the trunk/front hood of the car.
Support Questions?
Email: support@
lightninggps
.com
For additional help and troubleshooting visit:
www.lightninggps.com/customer-support
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