5. Software Control – Lightware Device Controller
DVIDL-OPT series – User's Manual
20
5.7.
Settings Menu
5.7.1.
Device Information Tab
Basic information is displayed about the device in this menu: Device
type with serial number and the type of the installed boards with
firmware and hardware version.
5.7.2.
Log Tab
Generating a Standard Report File
LDC is able to collect information from
the device and save it to a report file. This
information package can be sent to Lightware when a problem may
arise with the device.
ATTENTION!
When a report is necessary to generate, always let the
devices be connected to the device, do not disconnect them. The
Controller Software will collect information about the devices and
about their status.
Step 1.
Press the
Download report
button on the Log tab in the Settings
menu:
Step 2.
The
Save as
dialog box appears. Select the place where you want
to save the report file. The default file name can be changed.
Step 3.
LDC collects the needed information. When the process is
finished, the folder is opened, where the file was saved. The
report contains the following information:
▪
Device type and serial number,
▪
Firmware versions of all the internal controllers,
▪
All EDID headers and status (emulated, dynamic, factory, user),
Generating a Custom Report File
The Controller Software is able to send a
custom command file to the device. The
command file can be generated by Lightware support. This is needed
when some special commands have to be used for configuring or
troubleshooting.
This function is only for special troubleshooting cases.
The Device Information Tab
Download report
The Log Tab
Generate report from file