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IS 688   ECN 4178 

Page 13 of 13 

 

 

 

 
 

For  help  with  the  installation,  maintenance  and  use  of  your 

Lincat

  equipment, 

please contact our service department: 

 

 UK: 

01522 875520 

 

For non-UK customers, please contact your local Lincat dealer 

 

All  service  work,  other  than  routine  cleaning  should  be  carried  out  by  one  of  our 
authorised service  agents. We cannot  accept  responsibility for work carried out  by 
other persons. 

 

To ensure your service enquiry is handled as efficiently as possible, please tell us: 

 

  Brief details of the problem 

  Product code 

 

All available on serial plate  

  Type number 

  Serial number 

 

Lincat  reserve  the  right  to  carry  out  any  work  under  warranty,  given  reasonable 
access to the appliance,  during normal working hours, Monday to Friday,  08:30 to 
17:00. 

GUARANTEE 

This unit carries a comprehensive UK mainland 2 year warranty.  The guarantee is 
in addition to, and does not diminish your statutory or legal rights. 

 

The guarantee does not cover: 

 

  Accidental  damage,  misuse  or  use  not  in  accordance  wi

th  the  manufacturer’s 

instructions  

  Consumable  items  (such  as  filters,  glass,  bulbs,  slot  toaster  elements  and  door 

seals.) 

  Damage  due  to  incorrect  installation,  modification,  unauthorised  service  work  or 

damage due to scale, food debris build-up, etc. 

 
 

The manufacturer disclaims any liability for incidental, or consequential damages. 
Attendance  is  based  on  reasonable  access to  the  appliance to  allow  the  authorised 
technician to carry out the warranty work. 
 
Service calls to equipment under warranty will be carried out in accordance with the 
conditions  of  sale.  Unless  otherwise  specified,  a  maximum  of  15  minutes  of 
administrative  time,  not  spent  directly  carrying  out  servicing  work,  is  provided  for 
within the warranty. Any requirement for staff attending the call to spend greater time 
than 15 minutes due to administrative requirements, such as on health and safety risk 
assessments, will be chargeable at the prevailing rate. 

SERVICE INFORMATION

 

Summary of Contents for Phoenix PHER01-A002

Page 1: ... Range PHER01 A002 PHER01 SPH A001 Please make a note of your product details for future use Date Purchased _________________________ Model Number __________________________ Serial Number __________________________ Dealer _________________________________ _______________________________________ ...

Page 2: ...Guarantee 13 IMPORTANT INFORMATION Read these instructions carefully before using this product paying particular attention to all sections that carry warning symbols caution symbols and notices Ensure that these are understood at all times WARNING This symbol is used whenever there is a risk of personal injury CAUTION This symbol is used whenever there is a risk of damaging your Lincat product NOT...

Page 3: ...e During operation parts may become hot avoid accidental contact Disconnect this appliance before servicing maintenance or cleaning If the ceramic glass surface is cracked immediately disconnect the appliance from the supply Do not stand on the unit Surfaces are not to be used for storage The ceramic glass is very strong but do not slam pans down onto it and be careful not to scrape pans along the...

Page 4: ...the bottom connector Do not crosslink the lives or neutrals CHECK LIST OF ENCLOSURES Warranty card Instruction manual INSTALLATION AND COMMISSIONING This appliance must be earthed An equipotential bonding terminal is provided to allow cross bonding with other equipment If replacing the plug connect the terminals as follows Green and Yellow wire Earth E Blue wire Neutral N Brown wire Live L1 Black ...

Page 5: ...evel should be fitted A short time delay AC DC sensitive RCD is recommended Install this appliance on a level surface ensuring all vents are unobstructed Any adjacent partitions walls or furniture must be of non combustible material To avoid heat damage to the induction modules do not place this appliance next to hot appliances such as ranges and griddles without following the minimum distances st...

Page 6: ...nduction cooking produces heat directly in the base of the pan The system comprises a ceramic glass hob with an induction coil beneath it The coil generates an alternating magnetic field When a pan with a magnetic base is placed on the cooking zone eddy currents are produced in the base of the pan leading to the production of heat The pan heats extremely quickly The quality of the cookware is esse...

Page 7: ...he rotary control knob There are a number on features available to you to enhance your appliances productivity The following symbols are displayed through the glass Melt Keep warm and Simmer functions Power level setting 1 9 Power boost function Automatic heat up control Control lock function Pan detection no pan present Residual heat display Error codes generator Error rotary control lightning sy...

Page 8: ...reverting to level 9 It may be boosted again providing the system internal temperatures are satisfactory Automatic heat up control AHC When activated the AHC will give maximum power level 9 to a coil for a pre set time before reducing to a lower power level set by the control To activate the control is turned anticlockwise from the Off position briefly whilst the A symbol illuminates the control i...

Page 9: ...flow or a failed cooling fan Error codes are shown on the display This list shows the standard error codes As standard general TC thermocouple errors are Er xx and cooking element specific errors E x are displayed Error code Description Possible cause of error Remedy Er 03 and continuous tone or continuous sensor activation TC turn off after 10 sec Water or cookware on the glass over the touch con...

Page 10: ... power element or error on power board 1 check wiring 2 check filter board 3 replace power board E 8 Incorrect fan speed Error on fan left or right Air exhaust blocked e g by paper Replace Defective fan E 9 Defective temperature sensor on inductor Replace inductor Replace power board ...

Page 11: ...air will rapidly escape CLEANING Your product has a manufacturer s warranty This requires you maintain and care for your product and follow maintenance instructions If you fail to maintain your unit or damage components Lincat may charge you for a warranty repair Please check the website for terms and conditions Isolate from the power supply and allow to cool Do not use a water jet or steam cleane...

Page 12: ...be cleaned in a dishwasher Do not operate the appliance without a filter being fitted otherwise dirt and grease could be drawn into the electronics impairing safe operation and invalidating the warranty All other servicing maintenance and component replacement on this appliance should be carried out by one of our recommended service engineers Please refer to the Service Help Desk number on the fin...

Page 13: ...not diminish your statutory or legal rights The guarantee does not cover Accidental damage misuse or use not in accordance with the manufacturer s instructions Consumable items such as filters glass bulbs slot toaster elements and door seals Damage due to incorrect installation modification unauthorised service work or damage due to scale food debris build up etc The manufacturer disclaims any lia...

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