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LINDY CPU IP Access Switch 

 

User Manual

 

55 

 

7.3

 

Troubleshooting 

 
General Operation 

 

Problem

 

Solution

 

Erratic Operation 

If the CPU IP ACCESS SWITCH is connected to a KVM 
switch, make sure to power on the switch before powering 
on the CPU IP ACCESS SWITCH. 

 

 

Sun Systems 

 
 

Problem 

Solution 

Video display problems with 
HDB15 interface systems 
(e.g., Sun Blade 1000 servers) 

 

The display resolution should be set to 1024 x 768: 
 
Under Text Mode: 

1. Go to 

OK mode 

and issue the following commands: 

 

 

setenv output-device screen:r1024x768x60 

 reset-all 

 
Under XWindow: 

1. Open a console and issue the following command: 
 

 

m64config -res 1024x768x60 

 

2. Log out

 

3. Log in

 

Video display problems with 
13W3 interface systems (e.g., 
Sun Ultra servers). 

 

The display resolution should be set to 1024 x 768: 
 
Under Text Mode: 

1.Go to 

OK mode 

and issue the following commands: 

 

 

setenv output-device screen:r1024x768x60 

 reset-all 

 
Under XWindow: 
 

1. Open a console and issue the following command: 

 
 

ffbconfig -res 1024x768x60 

 
 

2. Log out 

 

3. Log in

 

 
 

Summary of Contents for 39401

Page 1: ... LINDY ELECTRONICS LIMITED LINDY ELEKTRONIK GMBH SECOND EDITION OCT 2004 CPU IP Access Switch User Manual LINDY No 39401 www LINDY com ...

Page 2: ......

Page 3: ...view 4 1 2 Features 5 1 3 System Requirements 5 2 HARDWARE SETUP 6 2 1 Front View 6 2 2 Rear View 7 2 3 Installation 8 2 4 Quick Setup Guide 9 3 THE ADMINISTRATION UTILITY 10 3 1 Installation 10 3 2 Starting Up 11 3 3 Logging In 12 3 4 The Settings Notebook 13 3 5 Upgrading the Firmware 23 3 6 Java Authentification Page 25 ...

Page 4: ...ols Menu 29 4 5 Connecting 33 4 6 Operation 34 5 THE JAVA CLIENT 39 5 1 Starting Up 39 5 2 Operation 41 6 THE LOG SERVER 44 6 1 Installation 44 6 2 Starting Up 45 6 3 The Menu Bar 46 6 4 The CPU IP ACCESS SWITCH List Panel 50 6 5 The Event List Window 52 7 APPENDIX 53 7 1 Specifications 53 7 2 Rack Mounting 54 7 3 Troubleshooting 55 ...

Page 5: ... Adapter 1 Rack Mount Kit 1 Software CD 1 User Manual 1 Quick Start Guide Check to make sure that all the components are present and that nothing was damaged in shipping If you encounter a problem contact your dealer Read this manual thoroughly and follow the installation and operation procedures carefully to prevent any damage to the unit and or any of the devices connected to it ...

Page 6: ...w to connect to the CPU IP ACCESS SWITCH as an administrator and how to configure the CPU IP ACCESS SWITCH for operation Chapter 4 The Windows Client explains how to run the Windows Client Software how to connect to the CPU IP ACCESS SWITCH and how to remotely control the connected server or servers via a KVM switch Chapter 5 The Java Client explains how to run the Java Client Software how to conn...

Page 7: ...to press the Enter key If keys need to be chorded they appear together in the same bracket with a plus sign between them Ctrl Alt 1 Numbered lists represent procedures with sequential steps Bullet lists provide information but do not involve sequential steps Indicates selecting an option on a menu For example Start Run means to open the Start menu and then select Run Indicates critical information...

Page 8: ...tall maintain and operate System administrators can handle a multitude of tasks with ease from installing and running GUI applications to BIOS level troubleshooting routine monitoring concurrent maintenance system administration rebooting and even pre booting functions The Administrator Utility is used to configure the system limit access from remote computers manage users and maintain the system ...

Page 9: ...ble firmware via RJ45 Ethernet connection with default F W Supports up to 64 user accounts 1 3 System Requirements For best results we recommend that the computers used to access the CPU IP ACCESS SWITCH control unit have at least a PIII 1 GHz processor and that the screen resolution is set to 1024 x 768 For best results we recommend that the internet connection speed be at least 128 kbps For the ...

Page 10: ... this switch in for more that two seconds performs a system reset Note This switch is recessed and must be pushed with a thin object such as the end of a paperclip or a ballpoint pen 2 10 100 Mbps Data LED The LED lights GREEN to indicate 10 Mbps data transmission speed The LED lights ORANGE to indicate 100 Mbps data transmission speed 3 Link LED Flashes GREEN to indicate that a Client program is ...

Page 11: ...The CPU IP ACCESS SWITCH can be accessed via a local console as well as over the Net The cables for the local console keyboard monitor and mouse plug in here Each port is colour coded and marked with an appropriate icon to indicate itself 3 RJ 45 Port The cable that connects the CPU IP ACCESS SWITCH to the Internet server plugs in here 4 RS 232 Port Reserved 5 Power Jack The power adapter cable pl...

Page 12: ...CPU IP ACCESS SWITCH refer to the diagram below the diagram numbers correspond to the numbered steps and do the following 1 Plug the local administrator s keyboard mouse and monitor into the unit s Console Ports 2 Use the KVM cable provided with this package to connect the CPU IP ACCESS SWITCH s KVM Port to the Keyboard Video and Mouse ports of the server or KVM switch that you are installing 3 Pl...

Page 13: ...d in section 3 4 page 13 It is recommended that you change the default password and username 6 If you wish to use the CPU IP ACCESS SWITCH to control your servers over a LAN only then you need to either specify a static IP address which is within the range of your LAN WAN or select Obtain an IP address automatically using DHCP See pages 15 16 7 One you have assigned an IP address to the switch wit...

Page 14: ...D ROM drive 2 Open the drive and folder where the Administrator Setup icon CN6kAdminTool_x_x_xxxLindy exe is located and double click the icon The Administration Utility installation screen appears 3 Click Next and follow the on screen instructions to complete the installation and have the program icon placed on the desktop ...

Page 15: ... the large central listbox If the unit you wish to configure appears in the listbox double click it If the unit you want doesn t appear in the listbox key in its IP address in the CPU IP ACCESS SWITCH address field and its Port number in the Port box then Click Login Note 1 The Port number that corresponds to a unit s IP address is set by the Administrator on the Network configuration page see p 1...

Page 16: ... have logged in While the Utility processes the login request the following message appears Note If you supplied an invalid login the authentication routine will return a message informing you that the server is busy This is done as a security measure to confuse and discourage hackers from trying to discover a valid Username and Password If you see this message try logging in again being careful w...

Page 17: ...ons that follow Uploading Changes When settings have been configured to your satisfaction and you are ready to upload the changes to the CPU IP ACCESS SWITCH 1 Click OK to start the updating procedure When updating has finished the following message displays 2 Click OK and you return to the Administration Utility device selection window see p 11 Note If you decide you want to abandon the changes y...

Page 18: ...me available see p 23 for installation details MAC address The CPU IP ACCESS SWITCH s MAC address displays here Device Name To make it easier to manage installations with more than one CPU IP ACCESS SWITCH each one can be given a name To assign a name for this CPU IP ACCESS SWITCH erase the current name and key in one of your choosing 15 characters max Main Firmware Version Indicates the CPU IP AC...

Page 19: ...specify when he attempts to connect to a CPU IP ACCESS SWITCH s IP address Unless the correct Port number is given the CPU IP ACCESS SWITCH device will not be found An explanation of the fields is given in the table below Program This is the port number that must be specified when connecting from the Administrator and Windows Client software programs Valid entries are from 1024 60 000 Java This is...

Page 20: ...ddress CPU IP ACCESS SWITCH s MAC address For example arp s 10 0 0 10 00 48 54 65 00 01 assigns an IP address of 10 0 0 10 to a CPU IP ACCESS SWITCH with a MAC address of 00 48 54 65 00 01 Log Server Important transactions that occur on the CPU IP ACCESS SWITCH such as logins internal status messages etc are kept in an automatically generated log file Specify the MAC address and a Port number for ...

Page 21: ... CPU IP ACCESS SWITCH Users must include the name of this page in the IP address that they specify or they will not be granted access If no name is specified here no one will be able to access the CPU IP ACCESS SWITCH with the Java Client For security purposes we recommend that you change the name of this page from time to time See p 25 for information regarding the implementation of a Java Access...

Page 22: ...oth the From and To fields To delete a filter select it and Click Remove To modify a filter select it and Click Edit The Edit dialog box is similar to the Add dialog box When it comes up simply delete the old address and replace it with the new one User Station filtered items can be specified as included or excluded by highlighting the item and clicking the include or exclude radio button If the i...

Page 23: ...LINDY CPU IP Access Switch User Manual 19 An example of the Security page with filters configured is shown below ...

Page 24: ...established Note Only one user can connect to the CPU IP ACCESS SWITCH at a time To add a user profile Click Add and fill in the information asked for in the User Management dialog box that appears See p 21 To delete a user profile select it and Click Remove To modify a user profile select it Click Edit and change the information shown in the User Management dialog box that appears ...

Page 25: ...again The two entries must match Description Additional information about the user that you may wish to include Permissions 1 Checking Configure defines an Administrator who is allowed to configure the system but does not have permission to access the CPU IP ACCESS SWITCH via the Java Client software 2 Checking Java access defines a User who is allowed to access the CPU IP ACCESS SWITCH via the Ja...

Page 26: ...res allowed sets the number of consecutive failed login attempts that are permitted from a remote computer Login failure timeout sets the amount of time a remote computer must wait before attempting to login again after it has exceeded the number of allowed failures Working Modes If Stealth Mode is enabled the CPU IP ACCESS SWITCH cannot be pinged If Echo Mode is disabled the CPU IP ACCESS SWITCH ...

Page 27: ...www lindy com After downloading the file to upgrade the firmware do the following 1 Go to the Customization page of the Administration configuration notebook see p 22 In the Uploads panel click the Browse button A File Open dialog box appears 2 Navigate to the directory that the downloaded firmware upgrade file is in select the file and Click Open ...

Page 28: ...witch User Manual 24 You return to the Customization page with the path to file and the Upload version number displayed 3 Check Reset on exit then Click OK to exit the Administrator Utility and complete the firmware upgrade ...

Page 29: ...t implements a Login Username and Password feature is provided on the distribution disk for this purpose Updated Java Authentication Page versions will be made available for download from our website as they become available See Upgrading the Firmware p 23 for details on upgrading Be sure to specify the name and full path location of the page you will be using in the Java Access Page text box on t...

Page 30: ... into your CD ROM drive 2 Open the drive and folder where the Windows Client Setup icon CN6kClient_x_x_xxxLindy exe is located and double click the icon The Windows Client installation screen appears 3 Click Next and follow the on screen instructions to complete the installation and have the program icon placed on the desktop ...

Page 31: ...s the first time that you are running the program a dialog box appears requesting you to input your serial number If you don t know what it is contact the CPU IP ACCESS SWITCH administrator Key in the serial number 5 characters per box then Click OK Note You must have DirectX 7 0 or higher installed on your computer If not the Client program will not load The Connection Screen When the Windows Cli...

Page 32: ...er contact the Administrator When the IP address and Port number for the CPU IP ACCESS SWITCH unit you wish to connect to has been specified Click Connect to start the connection When you have finished with your session Click Disconnect to break the connection Message List Lists status messages regarding the connection to the CPU IP ACCESS SWITCH Switch to Remote View Once contact with a CPU IP AC...

Page 33: ...file so its values will not be lost and it will be available for future recall Open Allows the user to open a previously saved work file and use the values contained in it Save Allows the user to save the values presently in effect as the current work file 4 4 The Tools Menu Tools menu operations are performed after you connect but before you switch to remote view There are two entries on the Tool...

Page 34: ...he Function keys one at a time The key names appear in the Key field as you press them 3 When you have finished keying in your sequence Click Stop 4 Click Set 5 Repeat for any other actions you wish to set up Note 1 Only the F1 F12 function keys can be used for these hotkeys 2 You can use the same function keys for more than one action as long as the first key is not the same For example you can u...

Page 35: ...e movement mode Although the mouse movement isn t as smooth as it is under Windows movement mode it allows the pointer to move anywhere regardless of the OS Adjust mouse This utility synchronizes the local and remote mouse movements following a video resolution change After invoking this utility simply click the local mouse pointer on top of the remote mouse pointer Substitute Alt key Alt Tab and ...

Page 36: ... resolution of your local monitor If Keep screen size is enabled there is a checkmark in the box the remote screen is not resized If the remote resolution is smaller its display appears like a window centred on your screen If the remote resolution is larger its display is centred on your screen To access the areas that are off screen move the mouse to the corner of the screen that is closest to th...

Page 37: ...gin dialog box appears 2 After you key in a valid Username and Password Click OK The program attempts to contact your selected CPU IP ACCESS SWITCH unit 3 Check the Message List window for status messages regarding the operation s progress 4 Once contact with the CPU IP ACCESS SWITCH has been established the Switch to Remove View button becomes active Click it to connect to the CPU IP ACCESS SWITC...

Page 38: ... As the mouse pointer moves over the icons the information in the text bars changes to describe the icon s function Icon Function Hand Drag the OSD display to another position on the screen by clicking and holding on the hand while you move the mouse Keyboard Click to bring up the Hotkey Setup dialog box see p 29 for details Hammer Click to bring up the Video Adjustment dialog box see p 37 for det...

Page 39: ... connection mouse movements have no effect on your local system but are captured and sent to the remote system instead From time to time especially if you change video resolution the local mouse movement may no longer be synchronized with the remote system s mouse pointer There are three methods that can be used to bring the two pointers back into sync 1 Moving the mouse pointer over the arrow in ...

Page 40: ...speed to the middle position set the mouse acceleration to None Control Panel Mouse Mouse Properties Motion Windows XP Server 2003 Set the mouse speed to the middle position disable Enhance Pointer Precision Control Panel Printers and Other Hardware Mouse Pointer Options ...

Page 41: ...x for this Windows NT 98 Set the mouse speed to the slowest position Video Adjustment You can adjust the placement and the picture quality of the remote screen as displayed on your local monitor with the Video Options function To do so either click on the Hammer icon on the OSD Control Panel or use the Adjust Video hotkeys see p 30 The following screen appears ...

Page 42: ... you are not satisfied with the results use the Screen Position arrows to position the remote display manually RGB Drag the slider bars to adjust the RGB Red Green Blue values When an RGB value is increased the RGB component of the image is correspondingly increased Video Quality Drag the slider bar to adjust the overall Video Quality Values can be from 20 to 100 The larger the value the clearer t...

Page 43: ...Java Client requires Java version 1 4 or higher It will not work with earlier versions of Java If this is the first time that you are running the program a dialog box appears requesting you to input your serial number 4 Key in the serial number 5 characters per box then Click OK If you don t know what it is contact the CPU IP ACCESS SWITCH administrator An Address Input dialog box appears 5 Key in...

Page 44: ...ess window appears After you establish a connection a Login dialog box appears 6 Provide a valid Username and Password and Click OK After a second or two an Authentication progress window appears Once the authentication procedure completes successfully the remote system displays in a window on your monitor ...

Page 45: ...a the toolbar appears Note 1 You can switch between your local and remote programs with Alt Tab 2 Due to net lag there might be a slight delay before your keystrokes show up You may also have to wait a bit for the remote mouse to catch up to your local mouse before you click 3 Due to net lag or insufficient computing power on the local machine some images especially motion images may display poorl...

Page 46: ...ideo Settings dialog box This is similar to the Adjust Video feature of the Windows Client See p 37 for details about its use Note We recommend that you perform an Autosync right after you connect for improved mouse synchronization Keypad Clicking the second button brings up the Keypad Since some locally input keyboard combinations can not be captured and sent to the CPU IP ACCESS SWITCH the Keypa...

Page 47: ...inter moves to the upper left area of the screen 2 Move your local mouse pointer directly over the remote mouse pointer and Click Lock LEDs These LEDs show the Num Lock Caps Lock and Scroll Lock status of the remote computer Click on the icon to toggle the status Note When you first connect the LED display may not be accurate To be sure click on the LEDs to set them The i Button Clicking this butt...

Page 48: ...CH units 6 1 Installation 1 Insert the CPU IP ACCESS SWITCH software CD into your CD ROM drive 2 Open the drive and folder where the Log Server Setup icon CN6kLogServer_x_x_xxxLindy exe is located and double click the icon The Log Server installation screen appears 3 Click Next and follow the on screen instructions to complete the installation and have the program icon placed on the desktop ...

Page 49: ...elow appears Note The MAC address and port number of the computer that will contain the Log Server Events database must be specified on the Network page of the Administrator Utility see p 15 The screen is divided into three components A Menu Bar at the top A panel to display a list of CPU IP ACCESS SWITCH units below it see p 50 for details A panel to display an Events List at the bottom Each of t...

Page 50: ...s three items Add Edit and Delete They are used to add new CPU IP ACCESS SWITCH units to the CPU IP ACCESS SWITCH List edit the information for units already on the list or delete CPU IP ACCESS SWITCHES from the list To edit or delete a listed CPU IP ACCESS SWITCH first select the one you want in the CPU IP ACCESS SWITCH List window then open this menu and click Edit or Delete To add a CPU IP ACCE...

Page 51: ...see p 15 Description This field is provided so that you can put in a descriptive reference for the unit to help identify it Limit This specifies the number of days that an event should be kept in the Log Server s database before it expires and should be cleared Fill in or modify the fields then click OK to finish Events The Events Menu has two items Search and Maintenance Search Search allows you ...

Page 52: ...iority The search results are divided into three categories depending on their importance Most are events concerning System Settings and User login information and are displayed in red Less are events concerning Network IP Settings and are displayed in blue Least are events concerning Video Settings and are displayed in black From Select the date and time that you want the search to start from The...

Page 53: ... Retry Retry allows you to set the number of seconds that the Log Server should wait before attempting to connect if its previous attempt to connect failed When you click this item a dialog box similar to the one below appears Key in the number of seconds then click OK to finish ...

Page 54: ...st panel displays a list of all the CPU IP ACCESS SWITCH units that have been selected for the Log Server to track see Configure p 46 Tick information for the currently selected CPU IP ACCESS SWITCH displays in the Events List panel below it To select a CPU IP ACCESS SWITCH unit in the list simply click on it ...

Page 55: ...S name that was given to the CPU IP ACCESS SWITCH when it was added to the Log Server see Configure p 46 Port This is the Port number assigned to the CPU IP ACCESS SWITCH see Configure p 46 Connection If the Log Server is connected to the CPU IP ACCESS SWITCH this field displays Connected If it is not connected this field displays Waiting This means that the Log Server s MAC address has not been s...

Page 56: ...window displays tick information for the currently selected CPU IP ACCESS SWITCH Note that even though any other CPU IP ACCESS SWITCHES aren t currently selected if their Recording checkbox is checked the Log Server records their tick information and keeps it in its database ...

Page 57: ...KVM Port 1 x SPHD 15 F LAN 1 x RJ 45 Receptacle Connectors Power 1 x DC Jack Power 1 Orange Link 1 Green LEDs 10 100 Mbps 1 Green Orange Video Up to 1600 x 1200 60 Hz Protocols 10BaseT Ethernet 100BaseT Fast Ethernet TCP IP HTTP Environment Operating Temperature 0 50 C Storage Temperature 20 60 C Humidity 0 80 RH Housing Metal Weight 0 51kg Dimensions L x W x H 43 24 x 25 42 x 4 42 cm ...

Page 58: ... and flexibility the CPU IP ACCESS SWITCH can be mounted on a system rack To rack mount the unit do the following 1 Screw the mounting bracket into the top or bottom of the unit as shown in the example diagram below 2 Screw the bracket into any convenient location on the rack ...

Page 59: ... set to 1024 x 768 Under Text Mode 1 Go to OK mode and issue the following commands setenv output device screen r1024x768x60 reset all Under XWindow 1 Open a console and issue the following command m64config res 1024x768x60 2 Log out 3 Log in Video display problems with 13W3 interface systems e g Sun Ultra servers The display resolution should be set to 1024 x 768 Under Text Mode 1 Go to OK mode a...

Page 60: ...inboard turn on the power and wait for all the LEDs to blink turn off the power and open the Password Default jumper start the CPU IP ACCESS SWITCH up The Windows Client Problem Solution Remote mouse pointer is out of step 1 Use the AutoSync feature see Video Adjustment p 37 to synch the local and remote monitors 2 If that doesn t resolve the problem use the Adjust Mouse feature see Mouse Movement...

Page 61: ...eteriorates Exit the program and start again The Log Server Problem Resolution The Log Server program does not run The Log Server requires the Microsoft Jet OLEDB 4 0 driver in order to access the database This driver is automatically installed with Windows ME 2000 and XP For Windows 98 or NT you will have to go to the Microsoft download site http www microsoft com data download htm to retrieve th...

Page 62: ...tes uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense The user is encouraged to try to correct the int...

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