Installation Troubleshooting
The Video Grabber is not detected by my PC!
•
Ensure any USB 2.0 settings are enabled in your PC’s BIOS
•
Make sure your system has the latest USB 2.0 host drivers installed
•
For Windows XP, please upgrade to SP1 or above; for Windows 2000, upgrade to SP3
or above
There is no display in the preview window!
•
Check that the device connected to the USB grabber is correctly switched on; ensure
that the cable connections are correctly seated
•
Depending on the connected device, check that the
Video Input
option is correctly set to
either
Composite
or
S-Video
•
Make sure your system has the latest USB 2.0 host drivers installed
•
For Windows XP, please upgrade to SP1 or above; for Windows 2000, upgrade to SP3
or above
Why is the display resolution always 320 x 240 in preview mode?
•
Check that the video grabber is not plugged into a USB 1.1 port
•
Make sure your system has the latest USB 2.0 host drivers installed
The system shows:
‘High speed device plugged into Full speed USB port’!
•
Check that the video grabber is not plugged into a USB 1.1 port
•
Make sure your system has the latest USB 2.0 host drivers installed
Why do I get unstable video during preview and recording?
•
If you are using an Ultra DMA hard disk, please update the IDE ATA/ATAPI controller
driver to the latest version
How can I get a minimum number of dropped frames during video capture?
The best recording performance depends on the specification of your PC, but you can also try
some of the steps below to improve performance...
•
Try lowering the resolution format you record
•
Enable hard disk drive DMA; go to:
My Computer > Control Panel > System >
Hardware > Device Manager > Disk Drives
to setup
•
Keep a larger amount of free space on the hard disk
•
Use a hard drive with a rotation speed higher than 7200rpm
•
Disable power management settings in the PC’s BIOS
•
Avoid running other applications at the same time as using the video grabber
•
Defrag your hard disk
I can preview video but when recording, the system hangs or crashes!
•
Please install DirectX 9.0 or above
•
Your display driver may be incompatible with direct draw; please update the VGA driver
•
Try shutting down any unnecessary programs
•
Lower the hardware acceleration, go to:
My Computer > Control Panel > Display >
Settings > Advanced > Performance
to adjust
