Linksys AG310, User Manual

Page 1: ...Model No with VoIP ADSL2 Gateway AG310 User Guide...

Page 2: ...this User Guide In addition to these symbols there are definitions for technical terms that are presented like this Also each figure diagram screenshot or other image is provided with a figure number...

Page 3: ...iew 9 Accessing the Interactive Voice Response Menu 9 Using the Interactive Voice Response Menu 9 Entering a Password 13 Configuring the Settings for Your Internet Phone Service 13 Chapter 6 Configuri...

Page 4: ...tration Reboot Tab 49 The Status Gateway Tab 49 The Status Local Network Tab 49 The Status DSL Connection Tab 50 Appendix A Troubleshooting 51 Common Problems and Solutions 51 Frequently Asked Questio...

Page 5: ...IP 18 Figure 6 5 RFC 1483 Routed 18 Figure 6 6 IPoA 18 Figure 6 7 RFC 2516 PPPoE 19 Figure 6 8 RFC 2364 PPPoA 19 Figure 6 9 Bridged Mode Only 20 Figure 6 10 Optional Settings 20 Figure 6 11 Advanced D...

Page 6: ...f QoS Settings 42 Figure 6 37 Management 43 Figure 6 38 Allowed IP IP Range 44 Figure 6 39 Reporting 46 Figure 6 40 System Log 46 Figure 6 41 Ping Test 47 Figure 6 42 Backup Restore 47 Figure 6 43 Fac...

Page 7: ...at does all of this mean Networks are useful tools for sharing Internet access and computer resources You can access one printer from different computers and access data located on another computer s...

Page 8: ...g This appendix describes some problems and solutions as well as frequently asked questions regarding installation and use of the ADSL Gateway Appendix B Finding the MAC Address and IP Address for you...

Page 9: ...g computers print servers and Gateways requires an IP address to identify its location or address on the network This applies to both the Internet and LAN connections There are two ways of assigning a...

Page 10: ...expired the DHCP server will automatically assign it a new dynamic IP address DHCP Dynamic Host Configuration Protocol Servers Computers and other network devices using dynamic IP addressing are assi...

Page 11: ...cted that will function during power outages in case of an emergency Ethernet 1 4 The Ethernet ports connect to your computers and other network devices Reset Button There are two ways to reset the Ga...

Page 12: ...HONE LED is lit solid when a telephone or fax machine has an active or registered connection to your Internet Telephony Service Provider ITSP through the PHONE port It flashes when the phone is being...

Page 13: ...your ISP if you have any questions 3 Connect another phone cable from the Line port on the Gateway s back panel to the Voice connection on the DSL microfilter or wall jack Figure 4 1 Connect the ADSL...

Page 14: ...to the Gateway 6 Connect the power adapter to the Gateway s Power port and then plug the power adapter into a power outlet The Power LED will immediately light up green The Power LED will flash for a...

Page 15: ...n other words press the star key four times 3 Wait until you hear Linksys configuration menu Please enter the option followed by the pound key or hang up to exit 4 Refer to the following table that li...

Page 16: ...Command press these keys on the telephone Choices Description Enter Interactive Voice Response Menu Use this command to enter the Interactive Voice Response Menu Do not press any other keys until you...

Page 17: ...ise you will hear Invalid Option if you try to set the static IP address Set Network or Subnet Mask 121 Enter the network or subnet mask using numbers on the telephone keypad Use the star key when ent...

Page 18: ...atically reboot Factory Reset 73738 Press 1 to confirm Press star to cancel If necessary enter the password The Voice Gateway will request confirmation enter 1 to confirm You will hear Option successf...

Page 19: ...To enter T U V t u or v press 8 To enter W X Y Z w x y or z press 9 To enter all other characters press 0 For example to enter the password phone 321 by keypad press these keys 746630321 Then press th...

Page 20: ...bs will be available after you click one of the main tabs Setup Basic Setup Enter the Internet connection and network settings on this screen DDNS To enable the Gateway s Dynamic Domain Name System DD...

Page 21: ...r Internet applications click this tab DMZ To allow one local computer to be exposed to the Internet for use of special purpose services use this screen QoS Use Quality of Service QoS to assign differ...

Page 22: ...ic Setup Tab The first screen that appears is the Basic Setup tab This tab allows you to change the Gateway s general settings Change these settings as described here and click the Save Settings butto...

Page 23: ...Sustain Cell Rate sets the average cell rate that can be transmitted The SCR value is normally less than the PCR value Enter the rate in the field if required by your service provider Autodetect Sele...

Page 24: ...dress This is the Gateway s IP address when seen from the WAN or the Internet Your ISP will provide you with the IP Address you need to specify here Subnet Mask This is the Gateway s Subnet Mask Your...

Page 25: ...mand radio button In the Max Idle Time field enter the number of minutes you want to have elapsed before your Internet connection terminates Keep Alive Redial Period If you select this option the Gate...

Page 26: ...nly If you are using your Gateway as a bridge which makes the Gateway act like a stand alone modem select Bridged Mode Only All NAT and routing settings are disabled in this mode Optional Settings req...

Page 27: ...the maximum number of users clients that can obtain an IP address The number will vary depending on the starting IP address entered Client Lease Time The Client Lease Time is the amount of time a comp...

Page 28: ...NS org then select DynDNS org from the drop down menu If your DDNS service is provided by TZO com then select TZO com from the drop down menu To disable DDNS Service select Disabled DynDNS org User Na...

Page 29: ...RIP If you have multiple routers you may want to use the Routing Information Protocol RIP so the routers can exchange routing information with each other To use RIP select the Enabled option Otherwis...

Page 30: ...screen displaying how data is routed through your local network For each route the Destination LAN IP address Subnet Mask Gateway and Interface are displayed Click the Refresh button to update the in...

Page 31: ...Save Settings button to save your changes or click the Cancel Changes button to undo your changes The Setup Voice Tab The Voice Info Screen This screen shows voice related settings for the Gateway Pr...

Page 32: ...phone line s readiness On indicates that it is ready for use while Off indicates that it is in use Registration State Shown here is the status of the line s registration with the ITSP Last Registrati...

Page 33: ...s sent Call 1 2 Bytes Recv Displayed here is the number of bytes received Call 1 2 Decode Latency Displayed here is the number of milliseconds for decoder latency Call 1 2 Jitter Displayed here is the...

Page 34: ...ts the current gateway unless the landline has some audio activity Mapped SIP Port Shown here is the port number of the NAT mapped SIP port Call Type Displayed here is the direction of the call VoIP S...

Page 35: ...layed here is the number of milliseconds for delay VoIP Call Packets Lost Displayed here is the number of packets lost VoIP Call Packet Error Displayed here is the number of invalid packets received V...

Page 36: ...for the Call Forward Selective 1 8 feature Cfwd Last Caller Enter the caller number that is actively forwarded to the Cfwd Last Dest number when the Call Forward Last activation code is used Cfwd Last...

Page 37: ...l callers Hold Reminder Ring Select the ring pattern that will remind you of a call on hold when the phone is on hook Call Back Ring Select the ring pattern for call back notification Cfwd Ring Splash...

Page 38: ...s is blank then the landline caller is blocked for Internet phone service PSTN Ring Thru Line 1 Distinctive Ring Settings Enter the landline caller numbers that will trigger the corresponding ring ton...

Page 39: ...nguage To enable Java Applet filtering click the checkbox Filter ActiveX ActiveX is a programming language for websites If you deny ActiveX you run the risk of not having access to Internet sites crea...

Page 40: ...ble button PPTP Passthrough Point to Point Tunneling Protocol Passthrough is the method used to enable VPN sessions to a Windows NT 4 0 or 2000 server To allow PPTP Passthrough click the Enable button...

Page 41: ...nd input the correct address or name or select Any which allows any machine with the correct IPSec settings to act as the remote endpoint of the tunnel Encryption To have communication through the tun...

Page 42: ...oposal Select the desired Diffie Hellman group 768 bit or 1024 bit Other Settings NAT Traversal Enable this feature if the machine or machines being accessed through the tunnel stand behind a NAT Netw...

Page 43: ...ck the option beside Enable 3 Enter a Policy Name in the field provided 4 Click the Edit List of PCs button to select which PCs will be affected by the policy The List of PCs screen will appear You ca...

Page 44: ...ds Then click the Add button To modify a service select it from the list on the right Change its name protocol setting or port range Then click the Modify button To delete a service select it from the...

Page 45: ...ed to it because its IP address may change when using the DHCP function PVC Connection Select If the service requests you wish to configure will be coming in over a PVC other than PVC 1 select the cor...

Page 46: ...DP or Both IP Address Enter the IP Address of the appropriate computer Enable Click the Enable checkbox to enable forwarding for the chosen application When finished making your changes on this tab cl...

Page 47: ...refer to Appendix B Finding the MAC Address and IP Address for Your Ethernet Adapter When finished making your changes on this tab click the Save Settings button to save these changes or click the Ca...

Page 48: ...ggering of a particular Application Layer Gateway FTP TFTP H 323 IRC MMS GRE PPTP SIP or RTSP 802 1D User Priority Presence of a specified IEEE 802 1D user priority marker 802 1Q VID Presence of a spe...

Page 49: ...a remote location via the Internet Remote Management This feature allows you to manage the Gateway from a remote location via the Internet To enable Remote Management click Enable Remote Username The...

Page 50: ...cify a range of IP addresses Device Name Enter the name of the Gateway SNMPv1 v2c Get Community Enter the password that allows read only access to the Gateway s SNMP information Set Community Enter th...

Page 51: ...number of the PVC over which you wish IGMP Proxy to work IGMP Proxy To use this feature select Enable Otherwise select Disable IGMP Snooping The multicast packets used by some multimedia applications...

Page 52: ...umber of Denial of Service attacks that will trigger an e mail alert SMTP Mail Server Enter the IP address of the SMTP server E Mail Address for Alert Logs Enter the e mail address that will receive a...

Page 53: ...onds Click the Start Test button to start the Ping Test Ping Result The results of the ping test will be shown here When finished making your changes on this tab click the Save Settings button to save...

Page 54: ...e Gateway allows you to upgrade firmware from the LAN Local Area Network side of the Gateway Upgrade from LAN To upgrade the Gateway s firmware from the LAN 1 Download the Gateway s firmware upgrade f...

Page 55: ...ss and Current Time Internet Connection This section shows the following information the Connection Login Type Interface IP Address Subnet Mask Default Gateway DNS 1 2 and 3 server IP addresses and WI...

Page 56: ...reverse of ARP Click the Refresh button if you want to refresh the displayed information Click the Close button to return to the Local Network screen Click the Refresh button if you want to refresh th...

Page 57: ...ay and other network devices Verify your account information and confirm that the phone line is registered with your ITSP 1 I m trying to access the Gateway s web based utility but I do not see the lo...

Page 58: ...n Properties window I Restart the computer if asked For Windows XP The following instructions assume you are running Windows XP with the default interface If you are using the Classic interface where...

Page 59: ...he computer if asked For Windows XP The following instructions assume you are running Windows XP with the default interface If you are using the Classic interface where the icons and menus look like p...

Page 60: ...eed to register the MAC address of your Ethernet adapter with your ISP please see Appendix B Finding the MAC Address and IP Address for Your Ethernet Adapter If you need to clone the MAC address of yo...

Page 61: ...ay Go to the Router Application tab B Select yes from the Enable drop down menu C Enter any name you want to use for the service D Enter the port range of the service you are using For example if you...

Page 62: ...lect yes from the Enable drop down menu C Enter any name you want to use for the service D Enter the port range of the service you are using For example if you have a web server you would enter the ra...

Page 63: ...e DMZ drop down menu D Enter the Ethernet adapter s IP address of the computer you want exposed to the Internet This will bypass the NAT security for that computer Please refer to Appendix B Finding t...

Page 64: ...prompt always appears when I am saving settings to the Gateway Reset the Gateway to the factory default settings by pressing the Reset button for ten seconds and then releasing it If you are still get...

Page 65: ...phone dial up connection to the Internet There is a setup option to keep alive the connection This may not always work so you may need to re establish connection periodically 1 To connect to the Gate...

Page 66: ...e is the Gateway installed on the network In a typical environment the Gateway is installed between the cable DSL modem and the local area network LAN Plug the Gateway into the cable DSL modem s Ether...

Page 67: ...ed port above and ServerName to the IP assigned to the Gateway from your ISP Can multiple gamers on the LAN get on one game server and play simultaneously with just one public IP address It depends on...

Page 68: ...lets multiple computers connect to the same server One problem Version 1 0 1 6 won t let multiple computers with the same CD key connect at the same time even if on the same LAN not a problem with 1 0...

Page 69: ...ddress computer to be exposed to the Internet Some applications require multiple TCP IP ports to be open It is recommended that you set your computer with a static IP if you want to use DMZ Hosting To...

Page 70: ...field enter winipcfg Then press the Enter key or the OK button 2 When the IP Configuration screen appears select the Ethernet adapter you have connected to the Gateway via a CAT 5 Ethernet network cab...

Page 71: ...shown on your computer screen Figure C 3 it is the MAC address for your Ethernet adapter This appears as a series of numbers and letters The MAC address Physical Address is what you will use for MAC f...

Page 72: ...ware upgrade file from www linksys com 2 Extract the file on your computer 3 Open the Gateway s web based utility and click the Administration tab 4 Click the Firmware Upgrade tab 5 Click the Browse b...

Page 73: ...d cause it to start executing instructions Broadband An always on fast Internet connection Browser An application program that provides a way to look at and interact with all the information on the Wo...

Page 74: ...IEEE standard network protocol that specifies how data is placed on and retrieved from a common transmission medium Firewall A set of related programs located at a network gateway server that protects...

Page 75: ...and or transmission between users Packet A unit of data sent over a network Passphrase Used much like a password a passphrase simplifies the WEP encryption process by automatically generating the WEP...

Page 76: ...s name Static IP Address A fixed address assigned to a computer or device that is connected to a network Static Routing Forwarding data in a network via a fixed path Subnet Mask An address code that d...

Page 77: ...of a file located on the Internet VPN Virtual Private Network A security measure to protect data as it leaves one network and goes to another over the Internet WAN Wide Area Network The Internet WEP...

Page 78: ...ategory 5 UTP STP LEDs Power Ethernet 1 4 Voice Status Phone Line DSL Internet UPnP able cert Able Security Features Password protected configuration for web access PAP and CHAP authentication Denial...

Page 79: ...ith VoIP Certifications FCC Part 15B Subpart B Class B FCC Part 15C Subpart B FCC Part 68 CE UL A tick UPnP Operating Temp 0 40 C 32 104 F Storage Temp 20 70 C 4 158 F Operating Humidity 10 85 Non Con...

Page 80: ...F NON INFRINGEMENT ARE DISCLAIMED Some jurisdictions do not allow limitations on how long an implied warranty lasts so the above limitation may not apply to You This warranty gives You specific legal...

Page 81: ...y to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment or devices Connect the equipment to an o...

Page 82: ...Directive 2002 96 EC on Waste Electric and Electronic Equipment WEEE This document contains important information for users with regards to the proper disposal and recycling of Linksys products Consu...

Page 83: ...77 Appendix G Regulatory Information ADSL Gateway...

Page 84: ...78 Appendix G Regulatory Information ADSL Gateway...

Page 85: ...79 Appendix G Regulatory Information ADSL Gateway...

Page 86: ...80 Appendix G Regulatory Information ADSL Gateway For more information visit www linksys com...

Page 87: ...Information Appendix H Contact Information Internet Service Provider ISP For support contact your ISP Linksys Visit Linksys online for information on the latest products and updates to your existing p...