Linksys Voice System Administration Guide
109
Writing an Auto Attendant Script
Configuring the LVS Auto-Attendant
An Introduction to XML Scripting Grammar in AA Script Examples
The SPA9000 lets you use XML scripting grammar to define the Auto Attendant instructions.
You can study the example scripts to learn about the scripting grammar. You also may find it
helpful to use these scripts as the basis for your own custom scripts.
SEE ALSO:
”Elements of XML Scripting Grammar ,” on page 111
Example 1: Routing Calls to Any Extension Number (Default AA Script 1)
In this example, the business is using the default AA Script 1, which prompts the caller to enter
any extension number. Each part of the script is described in the following table.
Script Elements
Purpose
<aa>
This script is for the AA.
<form id=”dir” type=”menu”>
This form is given the name “dir” for directory,
and it is a menu type of form
, which accepts
DTMF inputs.
<audio src=”prompt1” bargein=”T”/>
The Auto Attendant plays Prompt 1, using the
default recording:
If you know your party’s
extension, you may enter it now.
Callers are allowed to begin dialing (
bargein
) at
any time.
<noinput timeout=”10” repeat=”T”/>
If there is no input after 10 seconds, the Auto
Attendant repeats the menu prompt.
<dialplan src=”dp1”/>
AA Dial Plan 1 is used to evaluate the inputs.
<nomatch repeat=”F”>
<audio src=”prompt3” bargein=”T”/>
</nomatch>
If the dialed digits do not match the dial plan, the
Auto Attendant plays Prompt3:
Not a valid
extension, please try again.
<match>
<default>
<audio src=”prompt2”/>
<xfer name=”ext” target=”$input”/>
</default>
</match>
If the dialed digits match the dial plan, the Auto
Attendant plays Prompt 2 (
Your call has been
forwarded.
) The call is transferred to the
extension number that the user entered.
</form>
The form is ended.
</aa>
The script is ended.
Summary of Contents for Linksys SPA9000
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