Linksys ATA Administration Guide
171
Troubleshooting
This appendix provides solutions to problems that may occur during the installation and
operation of the Linksys ATA devices.
Q.
I want to use a different computer to access the administration web server. The address I
entered did not work.
A.
Use the Interactive Voice Response Menu to find out the Internet IP address. Follow
these steps:
1. Use a telephone connected to the Phone 1 port of the ATA device.
2. Press
****
(in other words, press the star key four times).
3. Wait until you hear “Linksys configuration menu. Please enter the option followed by the #
(pound) key or hang up to exit.”
4. Press
110#
.
5. You hear the IP address assigned to the Linksys ATA Internet (external) interface. Write it
down.
6. Press
7932#
.
7. Press
1
to enable WAN access to the administration web server.
8. Open the web browser on a networked computer.
9. Start Internet Explorer and enter the IP address of the ATA device.
Q.
I’m trying to access the Linksys ATA administration web server, but I do not see the login
screen. Instead, I see a screen saying, “404 Forbidden.”
A.
If you are using Windows Explorer, perform the following steps until you see the
administration web server login screen (Mozilla requires similar steps):
1. Click
File
. Make sure
Work Offline
is NOT checked.
2. Press
CTRL + F5
. This is a hard refresh, which forces Windows Explorer to load new
webpages, not cached ones.
3. Click
Tools
. Click
Internet Options
. Click the
Security
tab. Click the
Default level
button.
Make sure the security level is Medium or lower. Then click the
OK
button.
NOTE:
If you can't find an answer here, check the
Linksys website at
www.linksys.com.
