45
Appendix A: Troubleshooting
Common Problems and Solutions
Wireless-G Broadband Router with 2 Phone Ports
2. Press
CTRL + F5
. This is a hard refresh, which will force Windows Explorer to load new webpages,
not cached ones.
3. Click
Tools
. Click
Internet Options
. Click the
Security
tab. Click the
Default level
button. Make sure
the security level is Medium or lower. Then click the
OK
button.
4. I need to set a static IP address on a PC.
You can assign a static IP address to a PC by performing the following steps:
•
For Windows 98SE and Me:
1. Click
Start
,
Settings
, and
Control Panel
. Double-click
Network
.
2. In The following network components are installed box, select the TCP/IP-> associated with your
Ethernet adapter. If you only have one Ethernet adapter installed, you will only see one TCP/IP line
with no association to an Ethernet adapter. Highlight it and click the
Properties
button.
3. In the TCP/IP properties window, select the
IP address
tab, and select
Specify an IP address
. Enter
a unique IP address that is not used by any other computer on the network connected to the Router.
Make sure that each IP address is unique for each PC or network device.
4. Click the
Gateway
tab, and in the New Gateway prompt, enter
192.168.1.1
, which is the default IP
address of the Router. Click the
Add
button to accept the entry.
5. Click the
DNS
tab, and make sure the DNS Enabled option is selected. Enter the Host and Domain
names (e.g., John for Host and home for Domain). Enter the DNS entry provided by your ISP. If your
ISP has not provided the DNS IP address, contact your ISP to get that information or go to its website
for the information.
6. Click the
OK
button in the TCP/IP properties window, and click
Close
or the
OK
button for the Network
window.
7. Restart the computer when asked.
•
For Windows 2000:
1. Click
Start
,
Settings
, and
Control Panel
. Double-click
Network and Dial-Up Connections
.
2. Right-click the Local Area Connection that is associated with the Ethernet adapter you are using, and
select the
Properties
option.
3. In the Components checked are used by this connection box, highlight
Internet Protocol (TCP/IP)
,
and click the
Properties
button. Select
Use the following IP address
option.
4. Enter a unique IP address that is not used by any other computer on the network connected to the
Router.
5. Enter the Subnet Mask,
255.255.255.0
.
6. Enter the Default Gateway,
192.168.1.1
(Router’s default IP address).
7. Toward the bottom of the window, select
Use the following DNS server addresses
, and enter the
Preferred DNS server and Alternative DNS server (provided by your ISP). Contact your ISP or go on its
website to find the information.
8. Click the
OK
button in the Internet Protocol (TCP/IP) Properties window, and click the
OK
button in the
Local Area Connection Properties window.
9. Restart the computer if asked.