WRT 1900AC
| Troubleshooting
11
Troubleshooting
YOUR INTERNET CABLE IS NOT PLUGGED IN MESSAGE
If you get a “Your Internet cable is not plugged in” message when trying to set up
your router:
1
. Make sure that an Ethernet or Internet cable (or a cable like the one supplied with
your router) is securely connected to the yellow
INTERNET
port on the back of the
router and to the appropriate port on your modem. This port on the modem is usually
labeled
Ethernet
, but may be named
Internet
or
WAN
.
2
. Make sure that your modem is connected to power and is turned on. If it has a power
switch, make sure that it is set to the
ON
or
l
position.
3. If your Internet service is cable, verify that the cable modem’s
CABLE
port is
connected to the coaxial cable provided by your ISP.
4.
Or, if your Internet service is DSL, make sure that the DSL phone line is connected to
the modem’s
DSL
port.
5. If your computer was previously connected to your modem with a USB cable,
disconnect the USB cable.
Install the router again.
CANNOT ACCESS YOUR ROUTER MESSAGE
To access your router, you must be connected to your own network. If you currently
have wireless Internet access, the problem may be that you have accidentally
connected to a different wireless network.
To Fix the Problem on Windows Computers:
1
. On your Windows desktop, right-click the wireless icon in the system tray.
Icon could be different depending on your version of Windows.
2. Click
View Available Wireless Networks
. A list of available networks appears.
Back View of Router
Back View of Cable Modem
Back View of DSL Modem
