For HELP, call In-Touch
™
at 727.490.5353
Page 28
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If a problem arises, you can check this list for a quick solution. If this does not resolve your
problem, please call In-Touch, our 24/7 customer care center, at 727.490.5353.
Important
– Most problems can be quickly resolved by resetting the GFCI breaker. Try
this first before proceeding.
PROBLEM CAUSE
SOLUTION
Breaker trips
Wiring error
Load Neutral wire not connected to GFCI
(connected to Neutral bus)
Wrong GFCI
GFCI breaker is wrong size
Ozonator (or blower)
wet
Remove tube from ozonator (or blower) and allow 2
days to dry out
Foamy water
Soaps, skin oils, or
undissolved sanitizer
particles
Close the air control valves and allow filter cycle to
run
Add defoamer
Drain and clean your hot tub
Clean or change filters
Rinse all bathing suits before bathing
Leak
Loose connection
Check and hand-tighten unions at heater & pumps,
or clamps on jets
Drain open
Close drain valve or replace cap
Light doesn’t
LED
burnt out
Replace LED
work
Loose wire
Check wiring harness to LED
Loose plug
Reseat J20 plug on hot tub pack
Low/no jet
Air lock
Bleed air from the system (page 27)
pressure
Dirty filter
Check and clean or replace filter
Closed jets
Open all jets by turning CCW
Closed valves
Open all T-handle shutoff valves on heater and
pumps
ACV open
Close air control valves
Low water
Fill hot tub 1” above all jets
Moved my hot
tub and
Wiring error at GFCI
Check Neutral wiring of GFCI (see diagrams on
pages 10-11)
now it doesn’t
work
No power to hot tub
Reset circuit breakers on GFCI panel and main
circuit breaker panel
Nothing
works
Breaker has tripped
Check and reset breaker. If problem persists, check
for loose electrical connections. Check for Neutral
wiring error at GFCI.
Fuse blown
Check for blown Fuse 4 (F4) inside of spa pack.
Summary of Contents for St. Lucia Series
Page 15: ...For HELP call In Touch at 727 490 5353 Page 13 Notes...
Page 40: ...For HELP call In Touch at 727 490 5353 Page 38 Notes...
Page 44: ...For HELP call In Touch at 727 490 5353 Page 42 Notes...
Page 46: ...For HELP call In Touch at 727 490 5353 Page 44...
Page 48: ...St Lucia Series Hot Tubs Living Water Products 11620 54th Street North Clearwater FL 33760 USA...
Page 50: ...Return Address St Lucia Series Hot Tubs 11620 54th Street North Clearwater FL 33760 USA...
