SmartPhone Recovery Pro for Apple
TM
iPhone
(Windows version)
2.
Click browse to navigate to the destination folder and name the
exported file.
3.
You can then open the file to view the information.
Troubleshooting
The following section provides answers for some common issues that you may
encounter when using the SmartPhone Recovery Pro.
Problem
: The iPhone® has stopped working. What do I do?
Solution
: Reset the iPhone® by holding down the sleep/wake icon at the top right of
the device and the home icon at the bottom center of the face at the same time.
Problem:
The iPhone® doesn’t connect to the computer. What do I do?
Solution:
Please try one of the following:
•
The iPhone® battery might need to be recharged
•
If that doesn’t work, disconnect other USB devices from your computer and
connect the iPhone® to a different USB 2.0 port on your computer.
•
If that doesn’t work, turn the iPhone® off and turn it on again. Press and
hold the Sleep/Wake icon on the top of the iPhone® for a few seconds until
a red slider appears and then slide the slider. Then press and hold the Sleep/
Wake icon until the Apple™ logo appears.
•
If that doesn’t work, restart your computer and reconnect the iPhone® to
your computer.
•
If that doesn’t work, download and install (or reinstall) the latest version
of iTunes® from www.apple.com/iTunes
Help and Support
Help is available through the normal help menu within the software.
This guide and other documentation including the most up to date Frequently Asked
Question’s (FAQ’s) are available from the support page of the LM Technologies
website.
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