CUSTOMER SERVICE & SUPPORT
Since 1970, Lobster Sports has been dedicated to providing outstanding customer
service. We invite our customers to contact ust at
800.526.4041
between 8:00am -
4:30pm PST, Monday-Friday or email us at
customerservice@lobstersports.com
.
When contacting Lobster about your machine, please include your
machine’s serial
number
, which can be found on the underside of the machine.
• Lift the front of the machine using the molded handhold.
• The serial number is found on the white sticker affixed to the metal platform.
Shipping Damage
If an order arrives with shipping damage, contact Customer Service immediately for
a replacement. A replacement part may be sent or a Return Authorization may be
issued to return and replace the damaged product.
WARRANTY ACTIVATION
2-Year Warranty Activation
To activate your 2-year warranty, please register your machine within
30 days of
purchase
by filling out the Warranty Registration on the last page. You can either
email the completed form to warranty@lobstersports.com or mail it in an envelope to
Lobster Sports, 7340 Fulton Avenue, North Hollywood, CA 91605.
Extended Warranty Activation
An extended warranty can also be purchased for machines in the United States.
The extended warranty
must be activated within 60 days of purchase
. Extend
the machine coverage by 1, 2 or 3 years in addition to the standard 2-year
coverage. Please see the warranty card on the last page for details.
