CUSTOMER SERVICE & SUPPORT
Since 1970, Lobster Sports has been dedicated to providing outstanding customer
service. We invite our customers call
800.526.4041
between 8:00am - 4:30pm
PST, Monday through Friday or email us at
customerservice@lobstersports.com
When contacting Lobster about your machine, please include your
machine’s serial
number
, which can be found on the underside of the machine.
• Lift the front of the machine using the molded handhold.
• The serial number is found on the white sticker affixed to the metal platform.
Shipping Damage
If an order arrives with shipping damages, contact Customer Service to coordinate
sending a replacement. If a replacement part can resolve the issue, Lobster will ship
the part immediately. If not, a damage call tag will be issued. Upon pick up of the
damaged machine, the customer must call in the pick-up tracking number and a
replacement will be shipped immediately.
WARRANTY ACTIVATION
2-Year Warranty Activation
To activate your 2-year warranty, please register your machine within
30 days of
purchase
by filling out and returning the Warranty Registration on the last page.
Please either email the completed form to warranty@lobstersports.com or mail it in
an envelope to Lobster Sports, 7340 Fulton Avenue, North Hollywood, CA 91605.
Extended Warranty Activation
An extended warranty can also be purchased for machines in the United States.
The extended warranty
must be activated within 60 days of purchase
. Extend
machine coverage by 1, 2 or 3 years in addition to the standard 2-year coverage.
Please see the warranty card on the last page for details.
In the US, if you have questions about your ball machine, DO NOT
contact your dealer; please call Lobster Sports directly at 800.526.4041
