20
PROBLEM
POSSIBLE CAUSE
SOLUTION
Sudden drop in gas
fl
ow or reduced
fl
ame
height.
The LP cylinder is empty.
Re
fi
ll LP cylinder at an authorized
dealer, exchange or purchase new
fi
lled
LP cylinder.
Over
fi
ll Protection Device (OPD)
on LP tank has been activated/
tripped.
Turn control knob to OFF, wait 30
seconds, then relight griddle. If
fl
ames
are still too low, reset the Over
fi
ll
Protection Device. Turn control knobs
OFF. Disconnect the LP cylinder from
the regulator and wait at least one
minute. Reconnect the LP cylinder to the
regulator.
Flame is yellow or
orange.
New burner may have residual
manufacturing oils.
Light griddle and burn on SEAR for 15
minutes.
Obstruction of gas
fl
ow.
Clean burner tubes.
Grease or food residue on
burner.
Clean burner.
Poor alignment or
disengagement of burner to
valve.
Align/re-engage burner and valve.
Flames go out.
High or gusting winds.
Do not use griddle in high winds.
The LP cylinder is empty.
Re
fi
ll LP cylinder at an authorized
dealer, exchange or purchase new
fi
lled
LP cylinder.
Over
fi
ll Protection Device
(OPD) on LP cylinder has been
activated/tripped.
Refer to “Sudden drop in gas
fl
ow or
reduced
fl
ame height” above.
Persistent grease
fi
re.
Grease trapped by food buildup
around burner system.
Turn control knob OFF. Allow grease
fi
re
to burn out and griddle to cool. Clean all
parts of excess grease and food buildup.
Flare-up.
Grease buildup.
Clean all parts of excess grease.
Excess fat in meat.
Trim excess fat from meat before
cooking.
Cooking temperature too high.
Adjust to lower temperature.
Flashback (
fi
re in
burner tube).
Burner tube blocked.
Clean burner tube.
Griddle surface.
Surface has started to rust.
Rust on the griddle surface is normal
with use. Follow instructions in this
manual to refurbish/season griddle
surface.
Griddle surface is dull.
The griddle surface has gotten too hot
and is no longer seasoned. Follow
instructions in this manual to refurbish/
season griddle surface.
TROUBLESHOOTING
