10-
RMA Service
If troubleshooting is unsuccessful, please consult your dealer for service
If it is necessary to send in the Handheld device for repairs, please follow the
dealer’s instructions for RMA# procedure.
Shipping instructions:
1. Use the original shipping container and packing materials,
if possible.
2. If the original packing materials are not available, wrap the
equipment with soft material (e.g., PU/ PE form) then put the
wrapped equipment into a hard cardboard shipping box.
3. Include a sheet with the following information: (Note:
please keep a copy for your record)
• Name
• Address
• Unit serial number
• Place and date of purchase or the original invoice
number
• Date of failure
• A DETAILED description of the problems you have
encountered
• A list of the hardware/software configuration, if
applicable.
4. Clearly mark the outside of the shipping box with the RMA
number. This will facilitate faster processing and avoid faulty
return.
5. Unless prior arrangements have been made, the customer
is responsible for all shipping costs. Unauthorized use of the
company’s shipping accounts is not permitted.
TPAD User’s Handbook page 60
Chapter 4.
Ttroubleshooting and FAQ
