Logicube SuperSonix User Manual
85
FAQs
Q.
Does the Logicube SuperSonix support Western Digital(R) "Advanced Format" drives with 4K
(4,096 bytes) sectors?
A.
The Logicube SuperSonix supports these type of drives. Please check with Western
Digital(R) to find out if your hard drive model has this feature.
Q.
By comparison my Logicube SuperSonix appears to be operating slower than other units.
A.
Make sure that your unit is using the latest software. Visit
http://www.logicube.com/
and go to
the support page to view the latest software level and if necessary download the software for your
system.
Q
. Drive information as displayed on the Logicube SuperSonix Drive Info screen does not agree
with the label fixed to the target HDD. Example: The number of cylinders displayed is different
than the label
A.
Drive labels will only show Cylinders, Heads, and Sectors for a maximum of 8.5GB (example:
16383, 16, 63.) The actual drive parameters will be displayed both in drive information, and in the
printed session report. Most of the newer drives only have an LBA (Logical Block Addressing)
value printed on the label showing the drive's capacity in sectors
Q.
Cloning data to or from a Western Digital HDD is not working properly.
A.
Most Western Digital drives require that the jumpers be removed for a capture to work. The
exception to this statement is for the Western Digital “Xpert” series Hard Drives (an older
manufactured version), where the jumper is set to the master position.
Q.
I’m trying to update my Logicube SuperSonix with the latest software but I cannot get my PC
to communicate with the unit.
A
.
The PC must be set up to communicate in the Bi-directional mode through the BIOS setup.
Refer to your PC user manual. Also, you could try to update the unit using the Compact Flash
card. Instructions on how to do that are available elsewhere in this manual.
Q.
Do Target drives have to be formatted and partitioned prior to cloning?