Logiquip QT CART Programming And Troubleshooting Manual Download

Page: 9 / 13

LogiQuip
PO Box 278, Galesburg, MI 49053

Page 8

www.logiquip.com

(800) 665-3760 | (888) 965-3984

SECTION 2

FAQ and Troubleshooting

Part 1: Locking and Unlocking

1. When I try to lock the cart using the electronic lock using the keypad, the lock rumbles, makes a clicking

sound and will not lock.

a. Check to be sure the key lock of the cart is in the lock position.
b. Check to be sure nothing has fallen behind the drawers and has become lodged under the lock

bar.

2. We lost the key. What do I do now?

a. Additional keys are available for purchase using item number VKY.

3. Can I use the key to work the locking system without using the keypad to unlock the cart?

a. Yes, the key will override the electronic lock while it is in the locked position. During keylock

override, the cart will make a quiet tone to indicate the electronic lock has been overridden.

4. Can we program a different lock time in the QT carts?

a. Yes, original 200 series locks require using the LockView program (lock serial numbers ASDF

–

ASDF). A 14-Day free trial of LockView 5/5Pro is available, and can be downloaded at

http://logiquipfiles.com/software/LockView5.zip

. Contact your sales representative to

purchase a full version.

For all other locks, the autolock time can be set at the keypad. For instructions see “Changing
Autolock Time” on page 5.

5. My drawers will not close.

a. Remove the bottom drawer and check for debris. If the drawers are overfilled, product will get

trapped and will not allow the drawers to close.

6. The buttons on my keypad will not work.

a. This problem generally results from a crimped ribbon cable. If the lid is lifted or removed for any

reason, special care should be taken to ensure the ribbon cable stays in the open space towards
the front of the lid. If it moves back out of the channel, it will be pinched between the lid and the
top of the cart. This failure is obvious, and requires a new keypad.

b. Care also must be taken when inserting the new keypad. If you try to justify the keypad too far to

the left, you run the risk of crimping the ribbon cable where it meets the keypad. If you visually
inspect the full length of the ribbon cable and it looks good, you probably have a crimp in this
location. Again, this will require the keypad to be replaced.

Part 2: Battery Questions

1. How do we change the batteries in our QT carts?

a. Behind the middle drawers is a battery box containing 6 D batteries. Remove the battery box;

change the batteries; snap the battery box back in place, and reinstall the drawers. You will need
a T15 tamper resistant Torx bit to remove the battery box from its cradle.

2. Does changing the batteries delete the user codes or master code?

a. No, all codes are retained in memory during a battery change.

3. How often do we need to change the batteries?

a. Depending on use, the battery life for the QT cart line is about 15 months. A 12-month

maintenance schedule is recommended for battery changes.

4. Will the batteries die if the cart does not get used for a while?

a. Yes, much of the battery draw is when the cart is physically locking and unlocking. While the cart