Logitech G G304, Frequently Asked Questions Manual

Page 1: ...53 for instructions When a game is launched the profile associated with it should activate Sometimes the profile doesn t activate properly which can prevent game specific settings from being applied When a game profile isn t activating properly Try using a Persistent Profile see answer 360023406553 for instructions NOTE Using a persistent profile will help you determine if the Logitech Gaming Soft...

Page 2: ...ton presses like Left and Right Click can be assigned to your G Keys Gaming mouse profile stops working in the middle of a game When a profile stops working in the middle of a game there are two possible causes Either the profile is Not associated with the correct exe file The profile is detected in the game launcher or menu but stops working while playing the game This happens when the profile is...

Page 3: ...current game exe Gaming mouse and keyboard compatibility with USB hubs and KVM switches We don t support the use of third party devices with our mice and keyboards They can interfere with communication between a mouse or keyboard and the computer Unsupported third party devices include KVM switch boxes Port replicators Docking stations USB hubs NOTE The manufacturers of these third party devices i...

Page 4: ...Gaming Software Start All Programs Logitech Logitech Gaming Software 8 x NOTE Make sure Logitech Gaming Software is set to Automatic Game Detection 2 Click Customize Pointer Settings The Pointer Settings window will appear ...

Page 5: ...3 Select the Enable per profile pointer settings check box under the Advanced section The Profiles area will appear in your window ...

Page 6: ...ns using Logitech Gaming Software Logitech Gaming Software enables you to program different button configurations for each profile on your computer To learn how to create and assign application specific profiles see article null NOTE If you re new to Logitech Gaming Software or you want to use only one profile with your mouse first follow the steps in article null to set up your Default Profile as...

Page 7: ...profiles for other games yourself see article null for help 4 To edit a button either o Drag and drop an existing command onto it NOTE All commands you ve created for that profile will be visible in the Commands list on the left When you drag a command over the mouse the configurable buttons will highlight Choose the button you want to program and drop the command on top of it OR o Right click on ...

Page 8: ...ion both with and without recorded time delays Text Block Create a block of text to be typed out when the key is pressed either with or without Unicode support Mouse Functions Assign a button on your mouse to use any of the available mouse button functions Media Set a mouse button to function like a media key you d typically find on a keyboard Hotkeys Use a pre defined keystroke command ...

Page 9: ...tton 5 below IMPORTANT At least one button must be configured as Left Click and one as Right Click at all times To reprogram either of these buttons you ll first have to assign that function to another button To reassign a button back to the standard behavior of the mouse right click the button and select Use Generic To un assign a button either right click and select Unassign or drag the command ...

Page 10: ...art If there isn t a spare receiver listed for your gaming mouse please contact Logitech Support Gaming mouse compatibility with Logitech Unifying receivers The Logitech G403 Wireless G304 G305 G603 G703 G903 are built on the LIGHTSPEED architecture and connect to proprietary LIGHTSPEED receivers They are not compatible and cannot be paired with the Unifying receiver Pair Logitech G gaming mouse t...

Page 11: ...your mouse with the receiver 1 Connect the LIGHTSPEED receiver to a USB port on the computer 2 Download the Logitech Connection Utility from the Downloads page 3 Launch the Logitech Connection Utility 4 Press Next to start the pairing process 5 Turn the mouse OFF and then ON using the power switch on the bottom of the mouse ...

Page 12: ...6 Your gaming mouse should now be paired with the receiver Click Yes and then Next 7 Click Finish to exit the Logitech Connection Utility ...

Page 13: ...low 1 Disable the single click to open option in Windows o Windows 8 or Windows 10 Click on the magnifying glass to bring up the Search menu type single click and then select Specify single or double click to open Select the General tab and under Click items as follows make sure Double click to open an item single click to select is selected ...

Page 14: ...2 Windows 7 or Windows Vista o Click on Computer o On the menu bar click Organize then Folder and Search Options ...

Page 15: ...ic to one program check the application settings or command assignments for the specific profile in Logitech Gaming Software 4 Bypass any power hubs or extenders and connect your mouse cable or receiver to a different USB port on the computer s motherboard if possible 5 Test the mouse on a different computer that is functional 6 Contact Logitech Support if the double click issue appears on a diffe...

Page 16: ...rol Panel Mouse Pointer Options 3 If your mouse is wireless o Recharge the mouse using the included cable or replace the batteries o Make sure the mouse and USB receiver are at least 2 meters away from wireless routers and other 2 4 GHz wireless devices o Keep the USB receiver within 20 cm of the mouse o Temporarily disconnect any other wireless devices and observe the effect on the tracking perfo...

Page 17: ...issues Microsoft has released a new update KB4090913 OS Build 16299 251 to resolve this issue We recommend you follow Microsoft Support recommendations and install the latest Microsoft Windows 10 update https support microsoft com en gb help 4090913 march5 2018kb4090913osbuild16299 251 This update was released by Microsoft on March 5th in order to address the USB connection issues and should be do...

Page 18: ...ing keyboard mouse For more information see the Microsoft article on how to start and use the Windows 10 Recovery Environment WinRE https support microsoft com en us help 4091240 usb devices may stop working after installing the february 13 2018 upd Do the following 1 Restart the system before Windows finishes loading the desktop three times in a row Windows should automatically start the Windows ...

Page 19: ...ustomize pointer lighting or G key function key command assignments for every individual game and application If you prefer you can also just use one profile for all your games and applications There are two ways to set up profiles for your games or applications Scan for new games Create new profiles Scan For New Games Logitech Gaming Software s game profiles are created using registry entries fro...

Page 20: ... more information please see Scan For New Games does not detect game in Logitech Gaming Software Create new profiles If the Scan For New Games list does not contain the game you want LGS offers the ability to create your own profile Here s how TIP LGS can store profiles for any program executable exe file Use this to customize commands assignments for productivity programs 1 Open Logitech Gaming S...

Page 21: ... profile while game is running to prevent other profiles from becoming active while your game or application is running 8 If you prefer to use another profile s lighting command assignment or pointer settings as a starting point select the checkbox to Copy from an existing profile Use the drop down menu to select a profile to copy settings from 9 Click OK to save changes and add the new profile NO...

Page 22: ...ottom left of the LGS window 3 Do one of the following depending upon your device type o Mouse click Customize Buttons if your mouse is in Automatic Game Detection mode Click Customize on board profile if your mouse is in On Board Memory mode o Keyboard click Customize Function Keys or Customize G Keys o Headset click Customize G Keys 4 The profiles you ve created will show in alphabetical order i...

Page 23: ...e you ve downloaded and installed the correct version for your computer before you install LGS Logitech Gaming Software for Windows Release Notes Version 8 98 234 Version 8 96 88 Version 8 94 108 Version 8 92 67 Version 8 91 48 Version 8 90 117 Version 8 89 68 Version 8 98 234 Post Date 18 APR 2018 OS Windows 8 Windows 7 Windows 10 Why Update Added support for o G560 LIGHTSYNC PC Gaming Speaker o ...

Page 24: ... and G203 to increase the max sensor DPI to 8000 o Added option to gather anonymous data to help us understand how LGS is used so we can improve it in future releases o New game profiles for Agents of Mayhem Gigantic LawBreakers o Minor bug fixes Version 8 94 108 Post Date 19 JUN 2017 OS Windows 8 Windows 7 Windows 10 Why Update o Added support for G433 Gaming Headset POWERPLAY Wireless Charging S...

Page 25: ...Mechanical Gaming Keyboard o New game profiles For Honor Ghost Recon Wildlands Mass Effect Andromeda Resident Evil 7 o Minor bug fixes Version 8 91 48 Post Date 4 JAN 2017 OS Windows 8 Windows 7 Windows 10 Why Update o Added support for the G90 gaming mouse o Added a link to Overwolf in the LGS user interface o Minor bug fixes o Added support for the Pro mechanical gaming keyboard Version 8 90 117...

Page 26: ...ffects Editor G410 Altas Spectrum G810 Orion Spectrum G910 Orion Spectrum G910 Orion Spark o Added an option to the G933 FW update tool allowing the user to choose between G933 and G933 Snow so that the proper device image will show in LGS after a firmware update o Minor bug fixes Choose between gaming mouse On Board Memory and Automatic Game Detection modes Your gaming mouse offers two different ...

Page 27: ...Customize lighting settings on the G403 or G703 gaming mouse with Logitech Gaming Software You can use Logitech Gaming Software LGS 8 94 or later to customize lighting settings on your G403 or G703 gaming mouse If you don t have Logitech Gaming Software you can get the latest version from this product s Download page 1 Make sure your mouse is connected to your computer using the supplied USB cable...

Page 28: ...se Use the color selector on the left to assign a stock color or create a custom color o Color Cycle Set the speed for how quickly the colors cycle on the mouse Use the sliders to adjust the brightness and the speed o Enable per profile backlight settings Automatic Game Detection mode only The lighting customization options universally affect the mouse by default However you can also configure lig...

Page 29: ...ease Use the color selector on the left to assign a stock color or create a custom color o Color Cycle Set the speed for how quickly the colors cycle on the mouse Use the sliders to adjust the brightness and speed If you have other Logitech G devices you can sync them with your customized lighting by clicking on the respective icon for that device Customize pointer settings on the G403 or G703 gam...

Page 30: ...tomatic Game Detection 1 Open LGS 2 In the Home window make sure the blue toggle marker is set to Automatic Game Detection and then click the glowing pointer gear icon The Pointer Settings window appears ...

Page 31: ... 1 Under DPI Sensitivity Levels drag the tick mark along the graph For each DPI level you set you ll see a tick mark You can set up to five NOTE If you prefer you can edit the list of DPI values to the left of the graph from 200 12000 For each DPI level you set you ll see a tick mark rounded to the nearest 50 For example If you type in 682 the software will round to 700 DPI o Assign Default Requir...

Page 32: ...e of 500 is recommended 3 Make your preferred selections under Advanced The options are o Enable per profile pointer settings Select this option to enable each profile to have different pointer behavior see Setting different DPIs for gaming mouse profiles using Logitech Gaming Software for help TIP We recommend leaving this unchecked for the initial setup o Acceleration Enhance Pointer Precision S...

Page 33: ...The Pointer Settings windows appears 3 Under DPI Sensitivity Levels drag the tick mark along the graph For each DPI level you set you ll see a tick mark You can set up to five levels ...

Page 34: ...e Report Rate controls how often your mouse updates its position to the computer You can o Decrease processor use by reducing the report rate o Increase the mouse response rate by raising the report rate TIP For most PCs a report rate of 500 is recommended 5 To customize the functions for your mouse buttons right click on the button you want to personalize and then select o Assign New Command o Ed...

Page 35: ...atus using Logitech Gaming Software LGS The battery status is displayed in the upper left corner when you open LGS NOTE When the G403 or G703 is connected to your computer using the USB cable the icon appears as shown Charge the G403 or G703 battery To charge your gaming mouse battery securely connect the Micro USB port on the front of the mouse to a USB port on your computer using the supplied Mi...

Page 36: ...ly recharged and the mouse is off the scroll wheel LED glows solid green Enable Automatic Game Detection mode on your gaming mouse with Logitech Gaming Software You can use Logitech Gaming Software LGS to enable Automatic Game Detection mode your gaming mouse Here s how 1 If your mouse is wireless make sure that it s connected to your computer using the supplied USB cable or the wireless USB recei...

Page 37: ...3 Make sure the blue toggle marker is set to the right shown below ...

Page 38: ...aximum tracking accuracy on a variety of surfaces If you don t have Logitech Gaming Software you can get the latest version from your product s Download page 1 If your mouse is wireless make sure it s connected to your computer using the supplied USB cable or the wireless USB receiver 2 Open LGS and select your gaming mouse 3 Click the Surface Tuning icon 4 In the Surface Tuning window click on on...

Page 39: ...tore the default settings 5 In the text box enter a name for the custom surface tuning setting and then press Enter NOTE To remove the custom surface tuning setting click the X next to the appropriate listing 6 Click Tune to start the custom surface tuning process ...

Page 40: ...7 Place the mouse on the surface you intend to use then press and hold the left mouse button ...

Page 41: ...the mouse continuously around the surface in a figure 8 pattern covering the area you normally use NOTE Watch the speedometer while tuning Do not move the mouse too fast or slow 9 Release the left mouse button when the tuning process is complete ...

Page 42: ...NOTE If the tuning process fails before completion an error message will appear If this happens click Cancel and return to Step 6 10 Click Finish to return to the Surface Tuning window ...

Page 43: ...pplied USB cable or wireless USB receiver 2 Launch LGS and select the G403 or G703 wireless gaming mouse 3 Click on the Battery Assistant icon The Battery Assistant has two information panels Lighting Presets Power Consumption Lighting Presets The Lighting Presets panel lets you see how different lighting settings affect the power consumption and remaining battery life of your gaming mouse The Lig...

Page 44: ... all LEDs disabled NOTE Disabling the LEDs on the mouse will provide the best battery performance My Setting shows the remaining battery life and power consumption on the mouse with the current customized lighting settings in LGS NOTE For details on customizing G403 or G703 wireless gaming mouse lighting settings in LGS see Customize lighting settings on the G403 or G703 gaming mouse with Logitech...

Page 45: ...ireless mode Wired mode Wireless mode Your G403 or G703 uses a USB gaming receiver to relay wireless signals from the mouse to your computer To optimize the wireless connection plug one end of the cable into your computer and the other into the USB adapter and receiver You can also plug the receiver directly into your computer ...

Page 46: ...d into the computer This mode also recharges the mouse s battery NOTE For more information on battery life and charging see Check battery status and charge the G403 or G703 wireless gaming mouse Install the weight in the G403 or G703 gaming mouse Your gaming mouse comes with one tuning weight that you can install to personalize the mass and feel of the device Here s how 1 To open the weight door t...

Page 47: ...3 Fit the weight into the weight door s groove ...