Chapter 10 Appendix 143
Troubleshooting
Problem
Solution
My LogTag appears to be “dead”. No
lights are flashing.
This could represent either of two conditions:
1
The LogTag is ready to start, but has not
been started yet.
2
The LogTag is simply in a state where the
configuration has the LED flashing turned
off. This is an option that may be selected
when a LogTag has been shipped to the
user for the first time (to preserve battery
life) or it may be that the last configuration
setting selected no LED display.
3
The LogTag is in "Hibernation" mode. Refer
to "
Prolonging battery life
(on page 45)" for
further information.
4
The battery is dead and the LogTag is
expired.
How to test:
1
Try pressing the START MARK button on the
LogTag.
2
Start the LogTag Analyzer software and
place the LogTag into the Interface Cradle.
Download the LogTag. If the LogTag can be
identified by the software, then the battery
is good, and the LogTag is OK.
I am unable to get a serial port “free”.
Every time I run the software, every
port shows that is already in use
On rare occasions it may be difficult to configure
some computers for releasing the assignment of a
serial port from one application to another. Often,
this will require the services of a computer technician
or expert. One simple solution is to purchase a USB
Interface Cradle. USB connections do not have a
“free port” limitation.
What happens if there is an electrical
current between the contacts…will
that damage the LogTag?
The contacts are isolated from the critical internal
component such that incidental static discharge will
not harm the LogTag. Deliberate application of a full
outlet voltage (100 – 240 volts AC or 12-24 volts DC)
to the LogTag may cause permanent damage.
Summary of Contents for Analyzer
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