Wireless Connectivity
UTREL30-WiFi User Guide
37
Troubleshooting
To successfully upload data to LogTag
®
Online, your UTREL30-WiFi needs to be
connected to your wireless network and be able to access the LogTag
®
Online cloud
server. It also needs to be registered to your team's account and must be attached to a
location.
If the connection has succeeded
and data is being uploaded, the wireless and cloud
indicators on the display show.
If you cannot see any data
in that location from your device, although you have
configured it with the LogTag
®
Online Connection Wizard, you can use the wireless and
network indicators to help narrow down which part of the upload process fails.
The UTREL30-WiFi is trying to access the wireless
network, but has not yet successfully connected.
If you see this icon on the display for more than 10
seconds, the UTREL30-WiFi is trying repeatedly to
connect to the network.
If the connection eventually succeeds, this could indicate
a weak wireless signal. If possible, move the UTREL30-
WiFi closer to the access point.
The UTREL30-WiFi has attempted to connect to the
wireless network, but was unsuccessful. It will take up to
60 seconds for this icon to show.
This can have a number of different reasons, which include the following:
l
the configured network is temporarily unavailable or out of range
Try to scan for available networks using a different device, such as a laptop or
cellphone. This will verify if the network is currently transmitting.
l
the network password has not been entered correctly
If the network is transmitting, try to access the wireless network with a
different device, such as a laptop or cellphone, using the password you entered.
If required, re-run the LogTag
®
Online Connection Wizard, select the option
WiFi Only Setup
and re-enter the correct name and password of the wireless
network you wish to connect to.
