Wireless Connectivity
UTREL30-WiFi User Guide
38
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the network requires confirming a logon screen on a web browser
At this stage, the UTREL30-WiFi is unable to connect to a network that requires
completing a logon process, such as is present on many guest networks. Your
network administrator will need to add an exception for your device.
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The network has an unsupported authentication method
At present, the UTREL30-WiFi can only connect to wireless networks with Open
or WPA/WPA2 authentication, and to networks with EAP-TTLS and EAP-PEAP
enterprise authentication methods. Contact your distributor if you need to
connect the UTREL30-WiFi to a network that does not support either of these
access methods.
If you continue to get this error, please discuss this further with your network
administrator.
The UTREL30-WiFi has successfully connected to the
wireless network and is in the process of connecting to
the LogTag
®
Online cloud server.
If you see this icon on the display for more than 10
seconds, the UTREL30-WiFi has to try repeatedly to
connect to the server.
If the connection eventually succeeds, this could indicate
a weak wireless signal, or general network issues related
to the new device. If possible, move the logger closer to
the access point and discuss this further with your
network administrator.
The UTREL30-WiFi has successfully connected to the
wireless network, but was unable to establish a
connection with the cloud server.
This can have a number of different reasons, which
include the following:
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Destination port 18888 is closed
Please ask your network administrator to open port
18888 in the network's firewall.
