!
Hopper obstruction
Unplug grill. Remove pellets from
hopper. Clean hopper of any
obstructions or build up.
Pellets are not being delivered
to fire pot
Auger failure
Remove cooking grate and flame
deflector plate; visually inspect
auger turning in the fire pot.
(Note: the auger turns very slowly)
If auger is not turning, you may
have an obstruction in your
hopper. Clean out pellets and try
again. If problem persists, your
auger motor may need to be
replaced. Call Customer Service.
Flare ups
Excessively greasy food while
temperature setting is too high
Cook at 350 degrees or below
when cooking excessively fatty
foods.
Excessive grease/build up
Excessively greasy food
Cook at 350 degrees or below
when cooking excessively fatty
foods.
Excess ash in firepot
Clean grill interior.
Smoke coming from hopper
Pellet level very low in hopper Add more pellets to hopper.
Excess pellet dust lining auger
tube causing burn back
Remove pellets from hopper and
vacuum out hopper, auger tube,
and fire pot.
Er
1
Power Failure
Make sure power is plugged into
working GFCI outlet, and outlet is
not tripped.
Turn grill off, then back on again
to reset controller and clear code.
Er
2
RTD unpugged/ grill over
heated
Check RTD connection and let grill
cool. Turn grill off, then back on again
to reset controller and
clear code.
Er
3
Grill hasn
’t ignited in over
30 minutes
Refer to
“Grill will not light / turn
on” in Troubleshooting (Page #16)
Issue
Potential Cause
Solution(s)
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18
Questions?
Call our customer service at 1-706-922-0890
10am-8pm EST. Mon-Thurs;
10am-7pm EST Fri;
9am-3pm EST Sat.
