PROMTS 200i
3
Warranty
LONGEVITY Plasma Cutters, Welders, and Multi-Purpose Welders are covered for specific Parts
and Labor warranty at our facility. For detailed information regarding your specific LONGEVITY
welder or cutter, please view our Terms and Policies page on our website at the following website
link:
http://www.longevity-inc.com/terms/
Shipping Damage
Your machine is insured against damage during shipping. Keep all packing materials and containers
in case machine must be returned. We will initiate a claim with the shipping company to cover
damage or loss. If there is shipping damage upon opening your package, our customer service team
will work with you to get the matter resolved.
In Warranty Service
Customers, who own machines that are in warranty and require service, should contact our Warranty
Department by email at help@longevity-inc.com to obtain a return authorization code. In addition to
the warranty we offer, we would like for you to register your product on our website at
www.longevity-inc.com/resources
. Remember, warranty starts from the date of purchase. For your
convenience, write your order information below so you can track your order in case you need
warranty work.
Order No.: _________________________________
Date of Purchase: _____________________________
Warranty Period: ______________________________
Out-of-Warranty Service
Customers, who own machines that are out of warranty and require service, should contact us for an
estimate. Longevity offers an exchange program on out of warranty units. We also help non
LONGEVITY customers with repairs, replacement, and service.
If your unit is not manufactured by Longevity and you cannot receive service from your manufacturer or
seller, Longevity will lend out hand. Our warranty policy is also available for all plasma cutters and
welders. For more information, please email us at
HELP@longevity-inc.com
