Troubleshooting
19
WPS Wireless Setup does not work or router does not support WPS:
• If using a smartphone or tablet, connect your device to your WiFi network and press the
WiFi setup button in Lorex Ping. Follow the on-screen instructions to setup WiFi.
• If using a PC or Mac, connect the camera to the router using Ethernet and manually set-
up the camera to use WiFi. See 8.2
PC WiFi Setup
, page 25 or 9.2
Mac WiFi Setup
,
page 30.
WiFi is not working:
• Camera has not been setup to use WiFi. If using a PC or Mac, WiFi setup must be com-
pleted while the camera is connected via Ethernet. See 8.2
PC WiFi Setup
, page 25 or
9.2
Mac WiFi Setup
, page 30.
• Incorrect password/network information entered. Re-complete WiFi setup and double-
check your WiFi network settings.
• Camera is not in range of WiFi router. Move the camera closer to the WiFi router.
• Interference with other wireless devices is affecting signal strength. Move the camera
and/or wireless router further away from any cordless telephones or other wireless
devices.
Password required to change settings different than password created:
• Changing settings requires the admin user name and password for the camera. This is
a different password than the one used to connect to the camera for video streaming.
By default, the admin user name is
admin
and the password is
left blank
.
Forgot password for camera:
• Press and hold the Reset button under the camera for 4 or more seconds to reset the
camera to factory default settings. The password will reset to the default password
lorex
.
Camera does not appear in Auto Search or Local Search:
• Camera may be on different network than computer. Press + next to camera list and en-
ter the camera ID and password manually. If this does not work, check the network
connection.
Cannot access Web Configure on PC or Mac:
• Camera may be on different network than computer. Connect the camera and computer
to the same network (i.e. the same router), or use a mobile device to change settings
over the Internet.
Bright spot in video when viewing camera at night:
• Night vision reflects when pointing a camera to a window. Move the camera to a differ-
ent location.
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Summary of Contents for LNC254 series
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