Lowell UPS8 Series Manual
Pg. 26
OBTAINING SERVICE
If the UPS requires service:
1 . Use the TROUBLESHOOTING section in this manual to eliminate obvious causes .
2 . Verify there are no circuit breakers tripped .
3 . Call your dealer for assistance . If you cannot reach the dealer or if they cannot resolve the problem, call Lowell
Manufacturing Company at (800) 325-9660 . Technical support inquiries can also be made by email to sales@lowellmfg .
com . Please have the following information available BEFORE calling:
• Your name and address .
• The serial number of the unit .
• Where and when the unit was purchased .
• All of the model information about your UPS .
• Any information on the failure, including LEDs that may or may not be illuminated .
• A description of the protected equipment, including model numbers if possible .
• A representative will ask you for the above information and, if possible, help solve the problem over the phone .
In the event that the unit requires factory service, the representative will issue you a Return Material Authorization
number (RMA) .
If you are returning the UPS for service, please follow these procedures:
1 . Pack the UPS in its original packaging . If the original packaging is no longer available, ask the Lowell representative
about obtaining a replacement set of packaging material . It is important to pack the UPS properly in order to avoid
damage in transit . Never use Styrofoam beads for a packing material .
2 . Include a letter with your name, address, daytime phone number, RMA number, a copy of your original sales receipt,
and a brief description of the problem .
3 . Mark the RMA number on the outside of all packages . Lowell Manufacturing cannot accept any package without the
RMA number marked on the outside of the boxes .
4 . Return the UPS by insured, prepaid carrier to the address provided by the Lowell representative .
5 . Refer to the Warranty statements in this manual for additional details on what is covered .
