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Annex 1. Problem Solving
1.1 Communication Problems
1.1.1 The XGT Panel communication connection does not work well on the XP-Remote.
Phenomenon Record
When communicating, the following error messages appear:
<Cause>
More than one of the following examples is the cause of the problem.
1) The XGT Panel with an applicable IP address of the object node does not exist on the network.
2) No ethernet cable is connected with the XGT Panel.
3) The ethernet cable is not correct. It might be short cut or disconnected.
4) The network administrator blocks UDP/IP connection.
5) The object XGT Panel’s IP band is not equal to the gateway band set up on the PC.
6) The XGT Panel is not in the monitor mode.
7) The computer’s Window firewall blocks the XP-Remote communication.
8) The XGT Panel’s version is less than 1.30.
<Solution>
1) Connect the ethernet cable with the object node’s XGT Panel to join it in the network.
2) Connect the XGT Panel’s ethernet cable.
3) Check the wiring status of the ethernet cable and check its movement. In case that the XGT Panel and
the PC are directly connected and they use cross cable hub, use direct cables.
4) Contact the network administrator.
5) Change the XGT Panel’s IP. Since IP Address can conflict, contact the network administrator.
6) Convert to the XGT Panel’s monitor mode.
7) Change the computer’s Window [Control edition] firewall settings to cancel the blocked items related to
the XP-Remote.
8) The XP-Remote connection is supported from the XGT Panel version 1.30 or higher. Upgrade the XGT
Panel.
Note
(1) Most of communication connection problems occur under the conditions above. If the same problem occurs
even after taking the actions above, contact LSIS customer center.
