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22
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SIMPLE TROUBLESHOOTING
ERROR
SOLUTION
Doesn’t record normally
1.
Reset the machine
2.
Format the SD Card
3.
Change to a genuine SD Card (Class 10)
4.
Ensure the SD Card is installed correctly
5.
Delete any damaged files from the SD Card
Video not clear
1.
Change the resolution
2.
Ensure the camera lens and window screen are clean
Working abnormally
1.
Press the reset button to restart
2.
Turn off and then proceed to restart the device
3.
Format the SD Card
Cannot preview in ‘Real Time’
1.
Confirm the device is not connected with any other
mobile phones
2.
Close the App and restart the App
3.
Restart the device
No Wi-Fi Signal
1.
Confirm the Wi-Fi signal is within range of the device
2.
Refresh the Wi-Fi list
3.
Restart the device
4.
Re-upgrade the version
Application online but no playback
1.
Change the resolution
2.
Download the video then playback
Black screen when previewing
‘Real Time’
1.
Press the reset button and reset the device
2.
Turn off the device and restart
3.
Format the SD Card
SD Card doesn’t record
1.
Format the SD Card
2.
Change to a new genuine SD Card (Class 10 or above)
Summary of Contents for TVVD001HD
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