Remote Port Security Device
User’s Guide
555-024-402
Issue 1
October 1996
Troubleshooting
Page 5-8
Testing the RPSD Lock
5
Modem Ring Test
The Modem Ring Test tells you whether the call attempts are getting through to
the modem. If there is a problem with the Lock, the communications system
modem, or the cabling, the call will not reach the modem. Instead you will
probably get a Ring No Answer message.
Follow these steps to perform the Modem Ring Test:
1. Dial the RMATS channel from a touch-tone telephone.
When the call is answered, you will hear a tone indicating a connection
to the RPSD Lock.
2. Press
3
✱
on the telephone pad.
The RPSD Lock responds to the command by ringing the modem. While the Lock
rings the modem, you hear a simulated ring on the telephone receiver. When the
modem picks up, you hear the answer tone. The answer tone will not last long
enough for the modem to perform handshaking. The Lock then sends three quick
beeps to your telephone and disconnects the call.
The RPSD Lock also generates a status message similar to the following:
104 08/14/90 16:21:34 Remote Test 3 (Modem Ring) Completed OK
If you do not hear the answer tone, the problem may be the Lock, the
communications system modem, or the cabling. Next, check the equipment by
physically replacing the hardware. See “Hardware Replacement” on
page 5-9
for
procedures.
