11-6 Issue 9 October 1998
363-206-204
Troubleshooting
COACH Description
The DDM-2000 is fully supported by COACH. COACH is a system of on-line
support tools which provide product news and bulletins, diagnostic services,
compatibility information, and on-line documents. The COACH tools reside on a
dedicated time-share computer accessible over toll-free lines and are available 24
hours a day, 7 days a week. The following COACH tools are available:
For information on obtaining a COACH login, contact:
COACH Software Development
Department jc09320d0
Lucent Technologies
1600 Osgood St.
North Andover, MA. 01845
Telephone: 1-800-238-4021
OR
FAX to: 1-978-960-1772
Required Product Changes
During the life of a product, changes in the field may be required to correct an
existing or potential problem. Product changes are issued in the form of Product
Change Notifications (PCNs). The customer is notified about PCNs through the
Design Change Management System (DCMS), which is an on-line tool similar to
COACH. For more information regarding DCMS, contact 1-314-891-4213 or
1-314-891-3660.
Diagnostic Dictionary
Contains previously encountered problems and their solutions.
News and Bulletins
Immediately after a user logs into COACH, the news and bulle-
tins tool displays bulletins containing urgent iinformation related
to the product. Users are informed about the presence of news
items, which are less urgent, and can be read at their leisure.
Compatibility Data
This tool lists solutions to hardware/firmware configuration prob-
lems in the form of product changes which are available.
COACH User’s Guide
This is an on-line version of how to use COACH
CN (Change Notice) Tool
This tool contains all change notices.
Summary of Contents for DDM-2000 OC-3
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Page 144: ...2 70 Issue 9 October 1998 363 206 204 Equipment and Rear Access Cable Installation ...
Page 192: ...3 46 Issue 9 October 1998 363 206 204 Equipment and Front Access Cable Installation ...
Page 304: ...6 30 Issue 9 October 1998 363 206 204 Release 7 Installation Tests ...
Page 330: ...7 24 Issue 9 October 1998 363 206 204 Release 8 Installation Tests ...
Page 398: ...9 32 Issue 9 October 1998 363 206 204 Release 13 TARP Installation Tests ...
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