363-206-204
About This Document
Issue 9 October 1998 liii
Engineering and Installation Services
The Lucent Technologies Customer Technical Support (CTS) organization
provides customers with quality product support services. Whether you need
assistance in engineering, installation, normal system maintenance, or disaster
recovery, the support staff provides you with the quality technical support you
need to get your job done. Each segment of the CTS organization regards the
customer as its highest priority and understands your obligation to maintain quality
service for your customer.
Within the CTS organization, the Engineering and Installation Services group
provides a highly skilled force of support personnel to provide customers with
quality engineering and installation services. These engineering and installation
specialists use state-of-the-art technology, equipment, and procedures to provide
customers with highly competent, rapid response services. These services
include analyzing your equipment request, preparing a detailed specification for
manufacturing and installation, creating and maintaining job records, installing the
equipment, and testing and turning over a working system.
When the CTS organization provides job records and installs the equipment,
operationally affective changes to the system are automatically identified and
applied to the system at no additional cost.
The Engineering and Installation Services group provides the customer with an
individually tailored, quality-tested job that meets our published high standards
and the customer's operational requirements. The group ensures that the
customer's system order is integrated into a complete working system tailored to
office conditions and preferences. This process provides for the customer's
complete needs. It includes provisions for cabling, lighting, power equipment, and
ancillary connections to local and/or remote alarm systems. The group will also
respond to any customer changes that occur during installation.
All equipment engineered and installed by Lucent Technologies is thoroughly
tested and integrated into a reliable system at cutover. Once approved by Lucent
Technologies's Quality Assurance Test group, the system is turned over to the
customer.
The group also provides any specialized engineering and installation services
required for unusual or highly individualized applications. These services may
include engineering consultations and database preparation. Your local Account
Executive can provide more information about these services.
Transmission Systems Technical
Support Services
The goal of Lucent Technologies's Transmission Systems Technical Support
Services is to keep Lucent Technologies Transmission Systems products
operating at maximum performance and to prevent problems from interrupting
service to customers. The Transmission Systems Technical Support Services
offerings include Extended Technical Support Services to pick up after the
Summary of Contents for DDM-2000 OC-3
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