In-Warranty Repairs
If you purchased or leased your system directly from AT&T, AT&T
will repair it free of charge during the one-year warranty period.
Simply call the Helpline and ask for service.
Business-Day service is standard during the warranty period for
both the control unit and system phones. Business-Day service is
performed during normal business hours. However, if you need 24-
hour service protection during the warranty period on the control
unit in case there is a major system failure, you can purchase an
Around-the-Clock service contract from your local AT&T sales office
(1 800 247-7000 in the continental U.S. only). (Around-the-Clock
service is not available for phones.)
If you purchased or leased your system through an AT&T Autho-
rized Dealer, contact your dealer for repairs.
Post-Warranty Repairs
If you purchased the system from AT&T and you have a post-
warranty service contract, AT&T service is provided under the
terms of that contract.
To significantly reduce unexpected repair costs after the warranty
period, you can purchase a post-warranty service contract from
AT&T. If you do not have a contract, AT&T service is provided on a
time-and-materials basis by calling the Helpline. A contract pro-
vides to you, within the applicable coverage period and response
times, service calls with no charge for parts and labor on covered
repairs. Both Business-Day and Around-the-Clock coverages of
varying lengths are available. To order a post-warranty service
contract, call 1 800 247-7000 (in the continental U.S. only)
If you leased your system from AT&T, Business-Day service is
included in your lease. To upgrade to Around-the Clock service,
call 1 800 247-7000 (in the continental U.S. only)
If you purchased or leased your system through an AT&T Autho-
rized Dealer, contact your dealer for repairs.
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