Lucent Technologies MERLIN LEGEND Release 3.1 MLX Queued Call Console, Operator'S Manual

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-

 Receiving Messages 

-

When your Message light is on, you have a
message from a co-worker. Messages are
identified by the name or extension of the
caller, along with the time and date the
person called. Depending on how your
system is set up, you may also have a voice
mail message or a fax. A message may be
identified in these ways:

ATT

You have a message from another
system operator.

FAX

You have a fax.

VMS

You have a voice mail message.

EXT

Indicates the extension number of the
person who called.

✻

Marks a new unread message.

To read and respond to messages on your
display:
1. Press the 

Menu 

button.

2. Select 

Messages.

3. Choose from:

•

Return Call to call your co-worker or
voice mail while reading the message.

•

Next Msg to see the next message.

•

Delete Msg to delete the message. You
can have up to 10 messages; if there are
10, no more are accepted.

-

 Signaling 

-

Use Signaling to notify co-workers when they
have visitors or to provide them with
information or reminders. You can signal
multiline telephones only. You must have a
DSS attached to your console.
You and your co-workers can prearrange the
signals. For example, you can arrange two
beeps for a visitor and three beeps for a
reminder.

To use Signaling:
1. Select a 

Call

 button.

2. Lift the handset, press the 

Speaker

 button,

or use the headset.
You hear a dial tone.

3. Press the 

Forced Release

 button.

The light next to the selected 

Call

 button

goes off.

4. Press the DSS button for your co-worker.

Your co-worker hears a beep each time you
press the DSS button.

5. Hang up.

Messaging

-

 Direct Voice Mail 

-

If your company has voice mail, this feature
allows you to dial a co-worker’s voice mailbox
without calling that person. Direct Voice Mail
is especially useful for transferring calls when
a co-worker is not available. Usually, you
activate the feature as soon as you lift the
handset or press the 

Speaker 

button to make

a call, or while on a call that you want to
transfer to a voice mailbox. (You don’t have to
use the 

Start 

or 

Transfer 

button.) You can

also use the feature after you have dialed an
extension; just do Step 1 below.
1. Press 

Direct Voice Mail 

button on the

DSS (p. 2),

OR

Press 

Feature

 button and select Direct VM.

2. Dial the extension for the voice mail

recipient or press the DSS button.

Note: 

If you transfer a call to an extension

that has no voice mail, you hear an error tone
and the call returns to you.

QCC pp 10-24

4/14/97, 10:38 AM

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