MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 422
Personal Lines
When an individual personal line is assigned to a line button on more than one
telephone, up to three users of that personal line can participate in an in-progress
call (including conference calls) on which Privacy has not been activated. Users
select the personal line button with the call.
Personal lines can be assigned through system programming to single-line
telephones or any other type of tip/ring device to allow a user to receive outside
calls. Normally the Ringing/Idle Line Preference for single-line telephones or other
tip/ring devices is activated and Automatic Line Selection (ALS) is set to select an
SA or ICOM button. With this arrangement in Key and Behind Switch modes, the
single-line telephone user can select the personal line to make an outside call by
dialing the Idle Line Access code (usually
9
) while listening to inside dial tone.
In Hybrid/PBX mode, when either Ringing/Idle Line Preference is deactivated or
ALS is set to select an SA button, a single-line telephone or tip/ring device user
cannot select the personal line to make calls but can receive calls on the personal
line.
For single-line telephones or other tip/ring devices in any mode of operation, ALS
can be set to select the personal line. However, the user cannot make inside calls
or activate system features.
A multiline telephone user can program personal line buttons for Immediate Ring,
Delay Ring, or No Ring. When a personal line button is programmed for No Ring,
the user can still answer calls received on a personal line by pressing the personal
line button with the flashing green LED. However, when a personal line is set to
No Ring and Individual and/or Group Coverage is programmed for the user, calls
received on the personal line are not sent to coverage.
Considerations and Constraints
2
9
DID (Direct Inward Dial) trunks should not be used as personal lines. If a DID
trunk is assigned as a personal line, and a call received on the DID trunk is ringing
at the extension programmed to receive the calls (the routing extension), the call
can be answered by using the personal line button. However, this is not
recommended because the purpose of DID trunks is to route calls to specific
extensions without the need for personal line assignment or operator assistance.
If a line/trunk is not assigned as a personal line, grouped in a pool (Hybrid/PBX
only), or assigned to ring into the Queued Call Console (QCC) queue, and a call is
received on the line/trunk, the caller hears ringback even if that line/trunk does not
terminate anywhere in the system.
When an extension is programmed as the principal user (owner) of a personal
line, only the principal user can forward calls to an outside number by using
Remote Call Forwarding. When the owner has Individual or Group Coverage,
calls received on the personal line follow the owner’s coverage and not the
coverage patterns of other extensions that share the personal line.
