MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Applications
Page I-45
Integrated Solution III
I
Integrated Solution III
9
IMPORTANT:
This section is intended solely as an overview of the application, which is no
longer available for sale. For comprehensive information about the use of the
application, see the documentation for the product.
Integrated Solution III (IS III) Release 1.2 is an interface to a complete package of
UNIX System-based voice processing and call management software
applications. It provides a single integrated interface to any of the following
applications:
■
AUDIX Voice Power 2.1.1 (AVP). Combines the following voice
messaging services and features:
— Call Answer Service. Allows callers who reach a busy or unanswered
extension to leave a message, transfer to another extension, or transfer
to a system operator. Individual subscribers can program a personal
greeting or select a standard greeting and also can program a password
to prevent others from retrieving their messages.
— Voice Mail Service. Allows subscribers to send messages to other
system extensions, forward messages with comments, and reply to
messages. The system manager can broadcast messages to all
subscribers.
— Information Service. Provides a call-in information service that plays a
recorded message and then disconnects the caller.
— Message Drop. Provides an answering service, similar to an answering
machine, that plays a message to callers and then allows a caller to
“drop off” a message, such as a request for service or an order. Callers
cannot direct messages to specific extensions.
— Automated Attendant Service. Answers incoming calls and plays a
menu of recorded prompts. A caller can respond to the prompts by
dialing touch tones, and Automated Attendant routes the call to an
inside extension accordingly. If there is no answer or if the extension is
busy, the caller can be given the option to leave a message or try
another extension.
A caller with a rotary telephone is transferred to the system operator for
further call handling and routing.
The system manager can record multiple levels of menus and
announcements, including separate menus for day and night service.
— Outcalling. When a user or subscriber receives a new message, the
system can automatically call a programmed number, for example, a
beeper or a home telephone number. The subscriber can then log in to
the VMS.
