Issue 1 January 1997
GL-1
Glossary
A
ABAND
The MERLIN LEGEND Reporter call type for “abandoned” call — that is, incoming calls terminated by
the caller while waiting in a queue to be answered (that is, calls with no talk-time).
account code
A field in a call detail record that contains a user-defined identifier. An account code is dialed typically
when placing or receiving a call to identify the call subject matter, client account, and so on.
Account Code Reports
The MERLIN LEGEND Reporter reports that provide call record summary or detail information based
on the named accounts (and date range for detail reports). Details are sorted in chronological order
within the account; talk-time is provided for incoming calls. The Summary Report provides the number
of calls, duration total and average, and incoming call talk-time total and average for each account.
There are no charts for these reports.
accounting period
A period of time, based on your company’s fiscal year, to keep call record statistics. MERLIN
LEGEND Reporter uses this concept to create “current” and “archive” call record files automatically
and to produce summary and trend statistics at the end of each period.
alert numbers
A MERLIN LEGEND Reporter feature whereby calls that match user-specified dialed number patterns
are sent to the Immediate Output file and/or printer and, optionally, sound an alarm at the PC.
audible alarm
An option of the MERLIN LEGEND Reporter alert number function (see above) to sound the PC
audible alarm and log the call record under the “alarm” flag type.
B
bar chart
A graphical representation of a report displaying vertical or horizontal bars against an X (horizontal) or
a Y (vertical) scale of values.
Vertical bars “sit” on the X-axis (which represents line entries such as hours in a Time of Day Traffic
Report); the Y-axis displays a scale of values representing either the total number or usage
(depending on the report). The bar’s height corresponds to the value on the scale. For horizontal
bars, the axis are reversed.
baud rate
A measurement of digital transmission speed representing the number of signal events per second. If
the signal event represents the presence or absence of one bit, baud is identical to bits per second.
bits per character
The length (number of bits) of a single character transmission.
