Troubleshooting
PROBLEM: Busy signal received when calling into Voice Mail.
Possible Cause
Corrective Action
All lines are in use or maintenance is
Please try again later. If this problem
being performed on the unit.
occurs often on a 2-port system, it is
recommended that you upgrade to a
4-port system.
Maintenance is performed at 3:00 AM.
The connections of the modular cords
Check the modular cords on the
to the mail system unit may be loose.
PARTNER MAIL unit to make sure
they are securely connected. Call the
PARTNER MAIL port directly to see if
the call is answered. If not, the
connection may be broken.
PROBLEM: Subscriber unable to log in to Voice Mail.
Possible Cause
Corrective Action
Password may be incorrect.
Check to see that the password is
correct.
An unregistered subscriber may be
Make sure the person having difficulty
attempting to log on.
logging in is a registered subscriber.
PROBLEM: PARTNER MAIL announces that the call is being transferred to the
System Operator before any other greeting or message is played.
Possible Cause
Corrective Action
All of the PARTNER MAIL ports may
Check the VMS Hunt Group system
not have been assigned to the VMS
programming procedure on the
Hunt Group.
PARTNER II Release 3 to ensure that
all PARTNER MAIL ports are assigned
to Hunt Group 7.
7-5
