Introduction
Call Answer Service
Call Answer Service provides three major features:
■
Extension Coverage
■
■
Call Answer Service is useful to employees who rely exclusively on the telephone,
are on the road during the day, or may be unavailable much of the time. With Call
Answer, potential clients can leave detailed messages in the employee’s mailbox.
The employee can retrieve the message at his or her convenience and get back to
the client. These features and two additional features are described below.
Extension Coverage
Extension coverage consists of the following:
■
Automatic VMS Cover which allows callers to leave messages or transfer to
another extension when the extension called is busy or does not answer, and
■
the VMS Cover button which enables users to turn VMS Cover ON and OFF
at their extension.
Automatic VMS Cover
When VMS cover is activated at the called extension, the system greets the caller
with the called party’s personal greeting or with the system greeting if a personal
greeting is not recorded. The caller may do one of the following:
■
Press [
0
] to transfer to the System Operator or the called party’s personal
operator.
■
Press [
✱
] [
8
] to transfer to another extension.
■
Record a message that the PARTNER MAIL system leaves in the called
party’s mailbox.
VMS Cover Button
Regardless of the Automatic VMS Cover setting, the PARTNER System enables
users to press a programmed button to turn Voice Mail Cover ON or OFF at an
extension. Users must program a button with lights on their system telephone (MLS-
34D, MLS-18D, MLS-12, MLS12D, MLS-6, MLC-6 model telephones) for this
purpose.
System Services and Features
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